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jordynd12732570
jordynd12732570
Participant
November 24, 2019
Question

Render video export not working [2019]

  • November 24, 2019
  • 28 replies
  • 95199 views

Hi!
I just recently started having this issue rendering animated videos in Photoshop CC on my Mac.  Before, I've had no trouble.  I go to file, export, render video, and then the settings appear.  I usually use 24 frames per second, work area, adobe media encoder, and either Quicktime or the hdm4 (I can't remember what it's called exactly - the one that exports videos as mp4 files).  After clicking okay, the Photoshop cursor spins and spins and spins...and the video never renders.  I don't even get the loading sign.  The program just freezes.

 

Is there anything to fix this problem?  Or something I may have done wrong?  I've used photoshop to animate for over a year now and this is the first time I've had a problem like this.  Please help!

    28 replies

    Show previous replies
    G
    Greenman Photography
    Participating Frequently
    July 28, 2021

    That would be great but I have Windows version of Photoshop. There is something hosed in the latest version of Photoshop. Adobe knows about it but even then they wont admit it. Photoshop version 1998 works just fine. It is sad that now when I am working on something I have to determine what version of Photoshop to open up with. I've spent hours with adobe help line they worked on my computer to no avail. Question is when do you stop and go on with your life. There is only so many hours in ones life. Thanks for the reply.

    B
    BklynTink
    Participating Frequently
    July 28, 2021
    I finally gave up on rendering and rolled back to the last Photoshop
    version in 2020- I'm on vacation and don't have the exact version number.
    In any event, it works fine.

    Deb Kapell
      christineb32232860
      christineb32232860
      Participant
      July 23, 2021

      I just spent forever with an adobe specialist who had to take over my computer to help, but they finally did it.  Here is what worked:

      Delete all Adobe entries in Keychain Access

      1. Quit Photoshop
      2. Open the macOS Utility Keychain Access
      3. In the Login section, click the Name column to sort items alphabetically
      4. Select all entries that start with Adobe and press Delete
      5. Click Delete on the confirmation dialog 
      6. You will be prompted to Sign into your Adobe ID next time you start Photoshop. 
      7. Try to render video again

       

      If this doesn't work, he also used these techniques too.

      https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html#sa_src=web-messaging

        G
        Greenman Photography
        Participating Frequently
        June 24, 2021

        I find the only thing that works is you have to use Photoshop version 21.2.8 (Adobe Photoshop 2020) There latest versions 22.4.1 and 22.4.2 do not work. I'm trying to go through there help line but it is hard for the developers of Photoshop to realize they are the problem. 

        G
        Greenman Photography
        Participating Frequently
        June 7, 2021

        OK with help from Adobe Tech I came to the following help with trying to render a MP4 file in Photoshops timeline. You get the spinning dots and Photoshop crashes. 1st he had me check which verson I was using. Which when you are on the cloud it automatically updates to my version 22.4.1. Then he had me update the driver for my GPU which it did jumped about 8 months. Even though Windows said I was up to date. Still froze on me with spinning dots. OK the last thing that DID WORK was open photoshop go to EDIT/Preferances in that box there is a choice "use graphics processor". Unclick this box and try again it should then work. Hope this helps.  

          rolandm20406279
          rolandm20406279
          Participating Frequently
          June 11, 2021

          Hello,

           

          I have the same problem when I try to render a video, after choosing the options and confimed the rendering process, the cursor spins without any rendering, I have to escape and no video is created.

          I use version 22.4.2 on Windows without any problem up to now.

           

          Regards.

           

          Roland

          G
          Greenman Photography
          Participating Frequently
          June 11, 2021
          That is where I had that problem. I was using Version 22.4.1. The help line
          sent me to Photoshop Version 21.2.8 which worked fine.
          A
          angusd000000
          Participating Frequently
          May 10, 2021

          Just for info, this is happening on PCs (Win 10) too!

          At least 3 computers at work can't be used to render videos from PS. Our only workaround is to find a computer which still will render the videos. First noticed it early 2021.

          I don't think it has anything to do with updates either, as all our machines are automatically updated.

            D
            Desi15D5
            Participant
            May 10, 2021
            The only reason why I thought it might be RAM allocation over permissions
            is because it seems to be an intermittent problem. Mine stopped working and
            there wasn’t a time it would work again (updating, reboot), until I fixed
            the permissions for PS and Creative Cloud. My media encoder even stopped
            working.

            I would look at the permissions and ram allocation on machines it’s working
            on and compare to the computers it’s not. Especially if it starts working
            again on a reboot.
            B
            BklynTink
            Participating Frequently
            May 10, 2021

            I had the same problem but have come up with a work-around. When I open a video from Bridge (open with-> Adobe Photoshop) for editing in Photoshop, the video does not render. When I open it directly from within Photoshop (file-> open) it will render as normal. 

            D
            Desi15D5
            Participant
            April 20, 2021

            I need a real solution to this problem. Where is Adobe on this? I'm running macOS Catalina 10.15.7 and I'm having the exact same issue. I can't render video in any of the Photoshop programs.

              J
              jettero75
              Participant
              March 16, 2021

              Same problem here, problems to import video, very slow (I'm talking about a small video o 5mb) and BIG fore SUR problems to export rendering video, photoshop crashes! (MacOS BIG SUR 11.2.3)

                B
                BklynTink
                Participating Frequently
                March 16, 2021
                Hi,

                I deleted and reinstalled Photoshop which fixed the problem. Users
                shouldn't have to guess at the solution to a problem.
                J
                Jaani0101
                Participant
                March 24, 2021

                Hi,

                Even that didn´t work for my computer(pc).

                 

                C
                calm_heart16B8
                Participating Frequently
                February 1, 2021

                I'm having the old timeline rendering problem (it just keeps running ... endlessly).  I have Windows 10 Pro 64 bit  version 2004 build 19041.746.  I have Photoshop 2021 version 22.1.1.  I have a NVIDIA GTX 950 video card.

                I have followed all the tutorials.  Are there any preferences I need to select or any other fixes that anyone can suggest?  I haven't seen any recent postings for Windows users.

                Thanks

                  B
                  BklynTink
                  Participating Frequently
                  February 13, 2021

                  I have the same exact problem on a windows machine. Please let me know if you find a solution.

                  A
                  alanb2209101
                  Participant
                  February 18, 2021

                  Just had the same problem.  As suggested by an earlier poster, I saved to my Windows computer rather than an external drive.  That did the trick.  Could save to the external after initial save to the computer.

                    El Fayyaz
                    El Fayyaz
                    Participant
                    October 22, 2020

                    Hi, I've been exporting my animations on Photoshop with no issues and today I kept recieving an "error" message and have not been able to export any. I have been exporting my work directly onto an external HD, so I tried exporting to desktop instead, see if that helped... and it did, and all is exporting fine again. 

                     

                    Just a heads up if anyone is exporting direct to an external HD or USB.

                      G
                      GYArticle
                      Participant
                      September 28, 2020

                      After weeks of sending my psd files to coworkers to export mp4s for me, I have figured out an easy workaround. Convert your frame animation to a video timeline. Save a copy of this new video timeline psd and add it to your Adobe Media encoder queue using [Add Source...]. Start the queue and it will export as an mp4.  

                        N
                        NorthASG
                        Participant
                        April 14, 2021

                        Thanks a lot for this useful comment!

                        B
                        BklynTink
                        Participating Frequently
                        April 14, 2021
                        I eventually found a workaround.

                        Photoshop won't render the video if I have opened the photo from within
                        Adobe Bridge and only when I have just opened Photoshop. When Photoshop is
                        newly opened I can load and render the video if I have opened it from
                        within Photoshop itself. After the first time I load the video, Photoshop
                        will open the video without trouble when opened from within Bridge.

                        All this is easier to do than to explain.

                        best,
                        Deb Kapell
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