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Jan 25, 2026 6:40 PM UTC
Question

Running Action - Could Not Process The Following Files

I run actions on a regular basis, for example to generate proofs to send to clients - say 400 images. The action works fine and processes all the images. However on completion I get an error message every time stating, "Sorry I could not process the following files". Any idea why this is being shown when it's worked perfectly? Since updaitng my Mac OS I cannot scroll down to click "ok" to close the dialog box, so have to quit Photoshop altogether and re-open it whenever I batch processed images. 

 

Thanks in advance 🙏

3 replies

c.pfaffenbichler
Community Expert
Community Expert
Jan 26, 2026 7:30 AM UTC

Which files are listed in the alert? 

Could you plese post a screenshot of the fully expanded Action in the Actions Panel? 

And one of one the erroneously alerted files with the Channels and Layers Panels visible?  

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luke_1582Author
Jan 26, 2026 10:51 AM UTC

Thanks, will upload later. All I'm doing on the Action is making the image smaller (lowering to 120 DPI resolution and exporting as a JPG) then closing the image without saving. The error message lists every single image that Action is used for - so in my most recent case it was 400 images. 

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Legend
Jan 26, 2026 1:50 PM UTC

Run it manually on one image and see what the problem is. If you use Batch, you can write errors to a log file.

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