Save a Copy - PDF not generating content in file

Thank you for clearing that up. That’s one of the problems with AI answers after search queries. There were many, many results which said it was possible to do what I was asking for. And I apologize for thinking my problem was related to the issues the OP stated in this thread.  They both have to do with failure to export Photoshop PDFs as expected. I’ll try a different route to see if any of the Adobe products can do what I want, to simply allow an end user with no special software to be able to toggle on and off layers (in this case different borders and labels in a map). 

And you’re right, it’s unfortunate that Acrobat has “layers” but they aren’t the kind of layers Adobe uses in it’s other products. Even Photoshop, Illustrator and After Effects can share layers with all the properties intact. It was amazing and life  (well, work-life) changing when Adobe came out with that capability. 

-Jay

​@amyclairecoggan 

Is the preset called “Adobe PDF Preset 2” one that you created?

If so, try another one and change the Compatibility from Acrobat 5 to the newest one available.

Jane

Hi ​@amyclairecoggan,

Thank you for reporting that "Save a Copy" generates a PDF with no content. We want to investigate further to pinpoint the cause. Could you help us with the following details?

• Please share system info, copy & paste it here? (Help > System Info)
• What is the color mode of your document? (Image > Mode, is it RGB, CMYK, Multichannel, Grayscale, etc.?)
• Approximately what are the document dimensions and file size?
• Does the document contain layers, smart objects, or adjustment layers, or is it flattened
• Did you change any settings in the PDF save dialog (e.g., Preserve Photoshop Editing Capabilities, color conversion, compression, etc.), or did you use the defaults?
• Does the resulting PDF file have a very small file size (e.g., 0 KB or just a few KB)?

Troubleshooting steps that you can try:

• Try saving the same document as a PDF via File > Save As instead of "Save a Copy" and let us know if the result differs.
• If your document is 32-bit/ 16-bit, try converting to 8-bit (Image > Mode > 8 Bits/Channel) before saving as PDF.
• If your document is in Multichannel mode, try converting to a different color mode before saving.
• Try saving to a different location (e.g., Desktop) to rule out file path or permissions issues.

Any additional details, such as whether this occurs with all documents or only a specific file, and, if possible, a sample file, would be very helpful to our engineering team in reproducing this issue.

Best,
Anshul saini