Save As not working in Illustrator or Photoshop

Forum|Forum|10 months ago
May 30, 2025
2 replies
435 views

So far, no matter what app (Photoshop and Illustrator) I use. Save As function does not work at all. It's suppose to allow you to have a file with a different name and it's doing absolutely nothing. Why would you mess with this as it's a basic function across ALL applications in Windows and Mac, so why would you screw this up?

Correct answer davescm

In Photoshop, got to Preferences > File Handling > File saving options and make sure Default File Location is set to 'On your computer'

Dave

R

RTWright1967Author

Participating Frequently

Also, I should be able to SAVE AS and SAVE LOCALLY not just on your stupid cloud. It's not allowing me any local access when it comes to saving and that is very frustrating and it's also very stupid. I'm on Windows 11 pro and using the latest versions of all apps. So why is this a problem?

Sameer K

Community Manager

Hey, @RTWright1967. Welcome to the Photoshop Community. I'll help you figure this out.

Where do you keep the original files, internal or external drive? Does this happen when you work with a specific set of files? Working through a network or external drive is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK

Ensure that your Photoshop does not have stale preferences. Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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