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Participating Frequently
November 13, 2019
Question

Save stuck on 0%. HELP! [2019]

  • November 13, 2019
  • 53 replies
  • 70722 views

I'm using the latest version of Photoshop 2020 (21.0.1). I tried saving my file and it stuck on 0%. I figured because the autosave is on I can close it and I might lose only the last few things I did. God was I wrong. I lost all my work. I did some work again and decided to manually save it again. Little did I know I have the same issue. Is anyone else experiencing this? I don't know what to do. I don't want to lose everything again. I tried duplicating everything and saving that file bot it didn't work. Please help as this is important work. I'm using a 2017 Mac if that has anything to do with it.

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53 replies

Participant
December 9, 2021

@tiktokhay It has been a very frustrating 2021. I can't leave for 2 minutes without PS getting stuck on saving 0%. Have you found a fix? I have wiped my iMac and finally did a fresh install of Moterey & PS 23.0.2 and it is still happening. Wonder if it is something wrong with my iMac? (Retina 5K, 27-inch, 2019)

 

Note Saving 0% on the file name & bottom left corner. 😭

Participant
December 6, 2021

I have this problem usually when I've renamed a root folder containing the file I'm working on in my External drive or One drive synced online folder. 

 

My work around is to create a new document of the same size, then highlight and duplicate all of your layers to the new file and save it under a new name. You should be able to save this file even whilst the other file is frozen on '0% saving'. I then have to force quit photoshop to get it to close, BUT, I don't lose my edited file!

 

Saw this trick on another forum and it saved me many 'hair pulling' moments.

 

Hope that helps

Participant
November 18, 2021

I just copied it to a new document and saved that.....P

Participant
August 11, 2021

Finally the saving works after i uninstalled (22.4.4) and installed the previous version (22.4.3). 

Mohit Goyal
Community Manager
Community Manager
June 24, 2021

Hi all,

 

We're sorry for the save stuck issue. Could you please update Photoshop to the 22.4.2 version via the Adobe Creative Cloud Desktop app and check if that helps to resolve the problem?

 

For more info related to updating Creative Cloud apps, see this: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Thanks,

Mohit

tiktokhayAuthor
Participating Frequently
June 24, 2021
This is a joke right?

I made the post in November 2019. Thats almost two years ago. Why even
bother replying? And just saying to update. Obviously we did that, probably
50 updates from the date i posted this.
Inspiring
May 21, 2021

I am having the same problem running Photoshop 22.4.1, with "Save As Copy" getting stuck at 0% forever, I am running on a fast laptop, saving the file to a local SSD. After a day it is still stuck at 0% and if I try a new save I am told to wait for the first save to finish. The problem is reproducible.

 

The saving grace (forgive the pun) for me is that Photoshop is still usable and "export" works OK, even while it is busy working forever on the "Save As Copy".

Mohit Goyal
Community Manager
Community Manager
May 19, 2021

Hi all,

 

We're sorry for the stuck issue. Could you please update Photoshop to the 22.4 version via the Creative Cloud Desktop app and check if that helps to resolve the save stuck issue. To know how to update, check out the following link: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Let us know if that helps.

Thanks,

Mohit

Participant
April 27, 2021

Here's a solution!!

 

drag and drop all of your layers into a new canvas with the same dimensions and save that. Hope that works for other people!

Known Participant
March 23, 2021

Same issue!

Version 22.3.0

 

I keep having to force quit and although my works gets recovered, if I try to save it it freezes again. So I am only able to send my cliet screen shots. This error is insane....I can't quit my file b/c i'll lose all my work/layers and I can't save my work beacuse Photoshop freezes everytime...i've tried at least 6 times! Please help!!!

 

laurab79270189
Participating Frequently
March 23, 2021

I don't have a fix but I've been able to go to 'File > Export > Layers To Files' to at least save my layers.  Hope this helps!!

Participant
February 15, 2021

How is this issue still there???

I keep losing my progress now and then. I am on windows and using internal ssd.

Ridiculous!!!

tiktokhayAuthor
Participating Frequently
February 15, 2021
I can't believe that Adobe has not fixed this yet.
I posted this issue a year and a half ago and a lot of people still have
issues with it.

It's unbelievable and very frustrating.
D Fosse
Community Expert
Community Expert
February 15, 2021

The very first thing you need to do is check disk formatting. exFAT is no longer accepted in MacOS (since Catalina) - it has to be HFS+ or APFS.