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SAVE TO CLOUD DOCUMENTS GREY IN PHOTOSHOP

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when I go to save the image Photoshop does not allow me to choose to save it to cloud document. The icon is not active and remains grey. (see picture). I have never saved my images to the cloud, so maybe is a dummy question. What can I do to activate it?

Windows

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savannahh_20Correct answer

Participant

For anyone that is recently having this problem check if Camera Raw needs an update in Creative Cloud...that fixed the problem for me

savannahh_20Correct answer

Participant

For anyone that is recently having this problem check if Camera Raw needs an update in Creative Cloud...that fixed the problem for me

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Miriam2768741633g8

Participant

That actually worked. thanks a lot!

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VanderHAKS

Participant

That worked!
Why? Don’t ask why.
Thanks

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PixieTink

Participating Frequently

So basically no fix for this or the same suggestions that people are saying are not the issue? Which I am saying are not my issue. I can't restart or will lose my work. Guessing it's a bug since they just updated again.

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Vincent23

Participating Frequently

I had this issue as well. I was able to fix it by logging into creative cloud and checking to see if I had any new pending Photoshop Updates. Once I installed the updates and re-opened my Photoshop document the Save to Cloud Documents button was no longer greyed out! Hope this works for you too!

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ITSys28762297md09

Participant

Thank you, this worked!

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Bojan Živković11378569

Community Expert

I am testing and it works when file type is changed to PSD as already suggested by @jane-e . I am on Windows Phortoshop 24.2.0.

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Lydia2858256877ho

Participant

I am having the same issue and have been experiencing it since the last update. The icon is greyed out and I am connected to internet, cloud is synched, and have tried all file types. The previous update I had issues with 'saved to cloud' files simply dissapearing. Now this last update doesn't allow me to save to the cloud at all.

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Garcia28687020bzp4

Participant

Same here I've never had this issue until 2023! Glad to know I'm not alone but really hoping I find a solution.

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jane-e

Community Expert

@carlo prearo

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

Jane

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PeggyJS61

Participating Frequently

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

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jane-e

Community Expert

@carlo prearo

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?
By @jane-e

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.
By @PeggyJS61

Peggy, are you and Carlo the same person? Carlo's screenshot showed a jpeg and my reply from April 2022 that you have just now responded to was specifically to Carlos and his situation.

Jane

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