Participant

Answered

SAVE TO CLOUD DOCUMENTS GREY IN PHOTOSHOP

Forum|Forum|4 years ago
April 1, 2022
6 replies
52775 views

when I go to save the image Photoshop does not allow me to choose to save it to cloud document. The icon is not active and remains grey. (see picture). I have never saved my images to the cloud, so maybe is a dummy question. What can I do to activate it?

Windows

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Correct answer savannahh_20

For anyone that is recently having this problem check if Camera Raw needs an update in Creative Cloud...that fixed the problem for me

savannahh_20Correct answer

Participant

For anyone that is recently having this problem check if Camera Raw needs an update in Creative Cloud...that fixed the problem for me

M

Miriam2768741633g8

Participant

That actually worked. thanks a lot!

VanderHAKS

Participant

That worked!
Why? Don’t ask why.
Thanks

PixieTink

Participating Frequently

So basically no fix for this or the same suggestions that people are saying are not the issue? Which I am saying are not my issue. I can't restart or will lose my work. Guessing it's a bug since they just updated again.

V

Vincent23

Participating Frequently

I had this issue as well. I was able to fix it by logging into creative cloud and checking to see if I had any new pending Photoshop Updates. Once I installed the updates and re-opened my Photoshop document the Save to Cloud Documents button was no longer greyed out! Hope this works for you too!

I

ITSys28762297md09

Participant

Thank you, this worked!

Bojan Živković11378569

Community Expert

I am testing and it works when file type is changed to PSD as already suggested by @jane-e . I am on Windows Phortoshop 24.2.0.

L

Lydia2858256877ho

Participant

I am having the same issue and have been experiencing it since the last update. The icon is greyed out and I am connected to internet, cloud is synched, and have tried all file types. The previous update I had issues with 'saved to cloud' files simply dissapearing. Now this last update doesn't allow me to save to the cloud at all.

G

Garcia28687020bzp4

Participant

Same here I've never had this issue until 2023! Glad to know I'm not alone but really hoping I find a solution.

jane-e

Community Expert

@carlo prearo

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

Jane

PeggyJS61

Participating Frequently

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

jane-e

Community Expert

@carlo prearo

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?
By @jane-e

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.
By @PeggyJS61

Peggy, are you and Carlo the same person? Carlo's screenshot showed a jpeg and my reply from April 2022 that you have just now responded to was specifically to Carlos and his situation.

Jane

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