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Known Participant
Mar 25, 2026 7:07 PM UTC
Question

Save to Cloud Error

Not sure if this is a me problem or a wider problem, but when I’m attempting to save a new PSD and click “Save to Adobe Cloud”, instead of opening the window to allow me to do so, Photoshop closes the “Save As” window and then automatically reopens it. This doesn’t happen all the time but once it starts happening, I have no other option but to save locally, then close and restart Photoshop before I can once again save to cloud. It’s frustrating, and I am wondering if anyone else has encountered this issue and if so, has a solution to stop it from happening again? Thank you!

    7 replies

    Community Expert
    Mar 25, 2026 8:28 PM UTC

    What OS/PS version is this happening with? Have you tried resetting preferences or reinstalling?

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    Known Participant
    Mar 25, 2026 8:43 PM UTC

    I am using a Mac mini, OS Sequoia 15.4.1. I have both reset the preferences and uninstall/reinstalled Photoshop, and while it stopped briefly, it started happening again not too long after. 

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    MassC
    Legend
    Mar 26, 2026 12:12 AM UTC

    ​@Precious_fierceness5F97 Thank you for sharing your Operating system version. My I ask you to also share what version of Photoshop you’re using? This can be found by going to Help > System Info while in Photoshop. :) 

    ^CM

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