Skip to main content
Roslyn89
Roslyn89
Participant
May 15, 2020
Question

Scratch Disk Full error in Photoshop

  • May 15, 2020
  • 2 replies
  • 1421 views

Hi

I know there are multiple posts about Scratch disks being full, but I need an easy way to clear scratch disks for students in high school. I have a number of them that are having this issue and can't open Photoshop. We have tried a couple of tutorials that I have found but nothing seems to be working.

 

My students have a mix of PCs and Macs

This topic has been closed for replies.

2 replies

A
alicejolly0891
Participant
October 27, 2021

In order to fix could not initialize Photoshop because the scratch disk are full error you need to change a location of the Scratch Disks. It is one of the option that you can easily apply to get rid of this Photoshop error.

Here is how you can change a Scratch Disk location:

  • Launch & click on the Photoshop menu >> Preferences  >> click on a Scratch Disk.
  • After this, tick on a checkbox in order to choose/remove a drive as the scratch disk >> click OK.
  • Now, reboot your Photoshop application as well as system to apply all changes.

Hope the above given steps will be useful for you.

Akash Sharma
Akash Sharma
Legend
May 15, 2020

Hi there,

 

Sorry to hear about this. Which version of Photoshop are you using? 

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdiskfullerror and let us know if that helps?

 

Thanks,

Akash

    Roslyn89
    Roslyn89Author
    Participant
    May 17, 2020

    Hi Akash,

     

    I have looked at that tutorial, and we can get around it by using an external hard drive but how do I clear the students scratch disk from their computer?

    Akash Sharma
    Akash Sharma
    Legend
    May 20, 2020

    Thanks for the update. 

    You can tweak scratch disk settings in the Preferences > Scratch Disks section.

    • Choose Edit > Preferences > Scratch Disks (Windows) or Photoshop > Preferences > Scratch Disks (Mac).
    • In the Preferences dialog, select or deselect the active check box to enable or disable a scratch disk. To change the scratch disk order, click the arrow buttons.
    • Click OK. To apply the changes, restart Photoshop.

    Let us know how it goes.

     

    ~Akash

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices