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glynden270959
glynden270959
Inspiring
August 7, 2018
Answered

Scratch DISK SOS SOS

  • August 7, 2018
  • 4 replies
  • 1078 views

Hi there everyone I am at my witts ends here I’ve had enough of POTOSHOP I was told it was the best product to buy but I think I am wasting my money .

I keep getting that that sign about a SCRATCH DISK

and the photoshop not opening for me . I’ve tried to follow what is in the guide book but I am going no where fast .

Ive got a MAC I go through my files delete what I can with Clean my Mac 3 & that Gemini 2 thing , then I open the start up scratch disk box and I want to use a external hard drive for scratch disk but it WONT DAM LET ME DO IT WHY IS THIS .

I would like like some help here please .

cheers

Stardust

    This topic has been closed for replies.
    Correct answer glynden270959

    Hi Sahil

    Sorry I’ll look when I get home . My mother in law is in hospital she is dying so I’ve haven’t even looked yet .

    Cheers

    Glynda

    Sent from my iPhone

    4 replies

    T
    Test Screen Name
    Legend
    August 8, 2018

    Of course never delete a file until it is backed up! Preferably more than once. You’ll certainly need to delete a whole lot, but never remove files you don’t understand. With the external disk plugged in do you see it in Photoshop?

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    August 8, 2018

    If your External HD is formatted with FAT 32 or Windows NTFS, it wont be recognized as a Photoshop scratch drive even if MacOS will mount and use it.

    Format it as Mac OS Extended (Journaled) using Disk Utility.

    Warning: Formatting will erase all data on the external drive. Back it up to another drive if you want to keep it.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    August 7, 2018

    Hi Glynden,

    We're sorry for a bad experience with Photoshop, let us help make this right. Could you please let us know which exact version of Photoshop you're working on and which operating system are you using?

    You could try defragmenting the hard disk and see if it helps: Do You Need to Defragment a Mac's Hard Drive?


    Also, you may try changing the scratch disk of Photoshop by following the steps mentioned below:

    Hold down CMD+OPTION (Mac) as soon as Photoshop starts to get this menu

    Select another disk with more room and let us know if it helps?

    Regards,
    Sahil

    glynden270959
    glynden270959AuthorCorrect answer
    Inspiring
    August 8, 2018

    Hi Sahil

    Sorry I’ll look when I get home . My mother in law is in hospital she is dying so I’ve haven’t even looked yet .

    Cheers

    Glynda

    Sent from my iPhone

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 7, 2018

    Hi

    A few questions.
    1.How much free space do you have on your scratchdisk?

    2.What version of Photoshop are you using?

    3. What do you see in Preferences > Scratch Disk?

    If you cannot open Photoshop to answer the last two questions, hold down CTRL+ALT(PC) / CMD+OPTION(Mac) whilst starting Photoshop to get a menu where you can set the scratch disk.

    See also this thread - and the comments toward the end on the format of the external disk

    Cannot change my scratch disk to external HD - Photoshop CC 2015.5

    Dave

    glynden270959
    glynden270959Author
    Inspiring
    August 8, 2018

    Hi davescm

    I hope this is enough info to get some advice re scratch disk

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