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colin weston
Participant
July 10, 2020
Question

Scratch volume and Windows primary paging

  • July 10, 2020
  • 1 reply
  • 2160 views

When I recently tried to open my Photoshop 6 with Windows 10 it stopped during initialisation and I got the message: " Unable to continue because of a hardware or system error. Sorry but this error is unrecoverable". I uninstalled the program and reinstalled it. During opening I then got the message: " You currently have Adobe Photoshop primary Scratch and Windows primary paging on the same volume which can result in reduced performance. It is recommended that you set Adobe Photoshop primary Scratch to be on a different volume, preferably on a different drive".  I clicked "OK" on this message and the program worked fine. After closing the program I then got the same initial message when I next reopened it. I have read the various posts and my Photoshop primary scratch disc is Startup. I have tried changing it to C:\ but this appears to make no difference and it seems to revert to startup. Unfortunately, I am an old retired mechanical engineer not totally conversant with computers. I can only suppose that the problem may have been caused by a Windows "improvement"? Any help would be much appreciated.

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1 reply

R
R.33726048l1w8
Participant
November 20, 2023

I'm getting the exact same message also. I also have Photoshop 6 with Windows 10.

 

Can anyone help?

 

 

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
November 20, 2023

Do you mean Photoshop Version 6 from ~2002?  That is 'pre-historic' in computer years!!

To get it working in Windows-10 your expectations may be well beyond the possibilities.

You may be able to start it in a WIndows Compatibility mode.

 

Do you know that for about the same cost as a 'sandwich & coffee' at a cafe (US$9.99), once a month, you can have the latest Version-13 in the Photography (20GB) Plan? , AND it includes- Lightroom-Classic, Lightoom-Mobile, a Portfolio web site, Adobe Bridge- Upgraded regularly. 

https://www.adobe.com/creativecloud/photography/compare-plans.html

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
R
R.33726048l1w8
Participant
November 20, 2023

I discovered what to do:

You need to run Photoshop 6 in Windows 98 Compatibility Mode.

1. Right click on Photoshop (desktop icon or c:\program files (x86)\adobe\photoshop 6.0\photoshp.exe) and select Properties.
2. Select the Compatibility tab.

3. Check the box marked "Run this program in compatibility mode for:".

4. Select "Windows 98 / Windows Me" from the drop down.

5. Click OK.

Photoshop 6 should now run without any error message.

 

Also important:

the paging file will be on the c:\ drive if that’s all you have… once you’re running again get go into photoshop edit> prefrences> plugins and scratch disks and change the scratch disk location from Startup to C:\. That’ll make the message go away.

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