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Dirk van Boxtel
Participating Frequently
June 17, 2015
Answered

Scrolling too slow issue [cc 2015]

  • June 17, 2015
  • 26 replies
  • 16981 views

First and foremost: kudos on the improvements.

However, in a document that's, say, 5000 pixels high scrolling to the bottom takes around 30 seconds.

.edit: in fact, if you scroll down long enough, it actually starts scrolling back up. What the ...!

So far, I've eliminated my mouse from the equation. I'll test at home too, to see if it's something related to the GFX.

System specs here:

i7-2600 @ 3.4Ghz

Radeon HD 6450

16GB DDR3 Ram

Windows 7

Let me know if specific other details are required, and I'll supply.

(Unless it's my credit card. You can't get my credit card number. Stop asking.)

Note: I had to revert to CC 2014. I can't work without having my scroll work properly.

Cheers!

- Dirk

Message was edited by: Dirk van Boxtel - added specifics.

This topic has been closed for replies.
Correct answer Petr S

Solution: Disable Rulers...

26 replies

gabrielp94722178
Inspiring
April 4, 2017

WOW THANKS! I removed my rulers and suddenly my scrolling was buttery smooth Never thought it could be that! HAHA THANKS BRO

Participant
November 8, 2016

Photoshop CC 2017 (on Windows 7 64)

mouse-wheel scroll is unusably slow.
(rulers already hidden)

Participant
September 27, 2016

Still having this problem as well. Disabling rulers still makes it somewhat better, but scrolling is still sub-par.

shenjiexiong
Participant
August 19, 2016

wait for more than one year... the problem is still not fixed...

Participant
January 22, 2016

Same problem.  Running I7 with 8GB of RAM on Win 8.  No issues with 2014 CC.

Participating Frequently
December 1, 2015

This bug was reported half year ago... Adobe release updates almost every week but this issue is still not fixed... I'm still using cc2014 because of this stupid bug...

Matticus289
Known Participant
December 14, 2015

+1  I was just revisiting this thread to comment something very similar.  Very disappointing.

Participant
October 27, 2015

Does anyone know if they have corrected this mouse scroll issue? I haven't done an update and was wondering if it is in the last update?

Chuck Uebele
Community Expert
Community Expert
October 28, 2015

It better. I'm not sure if it's 100%, but much better.

PiperChrmd
Participant
August 25, 2015

Ironically, the zooming is supposed to be faster with 'Mercury Performance'. Haha. I can't believe Adobe made such a sad mistake. "Hey look, zooming is faster with this new performance upgrade! Oh wait... no... it's actually slower."

bhay350
Participant
July 31, 2015

Having the same issue here. Turning off the rulers helped fix the problem. July 31st and no update to fix this??

symph
Participant
July 14, 2015

The Ruler is really bugged. The scroll with the ruler turned on is unusable. In older versions there was no such problem. Going to go back to the older version.

Intel Broadwell i7-5700HQ

16Gb RAM

GTX 980 8Gb

Windows 8.1

andystock
Inspiring
July 14, 2015

Yep, I rolled back to CC 2014 for Photoshop.  Really sucks that this isn't getting fixed.  It was really slow in 3D as well.