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Christoph Mic37879663mxwj
Participating Frequently
May 26, 2025
Question

Select subject: "processing image on device due to connection issues"

  • May 26, 2025
  • 2 replies
  • 254 views

I'm running a lot of images through the subject selection via cloud (which I've selected in the settings) as part of an action.

It's been going through a lot of images already and I've just realised that for a brief moment this progress bar appears:
"Processing image on device due to connection issues".

 

It's not an error message. It's just a "courtesy information". Meaning if you don't pay attention it just happens and you don't get a real warning or error to inform you of what just happens. It's very "hush-hush", blink and you miss it. It's there for a fraction of a second.

 

Why is that problematic? Because I have to manually re-reck an re-evaluate EVERY image. I don't get to see which ones are affected and which ones are not. If I wanted to use the device to select the subject I would do that but if the cloud option fails for whatever reason I should be notified in a proper manner, not just as a side-note that is barely noticeable. That's not okay, this has a real impact on our work!

 

If there's a connection issue PUT THAT INFORMATION OUT THERE.

If the cloud processing doesn't work TELL ME IN A CLEAR AN VISIBLE WAY.

 

What good is all that AI stuff if I can't be sure it's acually being used and if I have to do all the work over and over again just to make sure it's okay?

 

 

    2 replies

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 28, 2025

    1) In the case of automation (via Action or Script) an alert that needs to be OK-ed could be a stumbling block and

    2) I don’t think the results of Cloud-based masking don’t need to be checked, too, 

    so I don’t completely agree with your argumentation, but as in other cases a Preferences setting regarding alerts (or an alert that includes a »Don’t show again«-checkbox) would naturally seem the proper choice. 

     

    You may want to post a Feature Request (mark it »Idea« instead of »Discussion«) – implementation or official reactions are not guaranteed but other Photoshop users can add their votes and lend weight to the request. 

    C
    Christoph Mic37879663mxwjAuthor
    Participating Frequently
    May 26, 2025

    My suggestion:

     

    If it doesn't work give ma proper error message like this:

    "Currently there seems to be an issue with the cloud processing network. Would you like to process the image(s) using the local subject selection instead?"

    Then I know what's happening. Or better yet - make use of the various labels, especially when it's a batch process via Bridge. Just put a "To Do" label on those images and let me decide afterwards whether I want to wait until the connection issues are gone OR process them locally. But don't just do it without giving me an option.

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