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TylerMoore
Participant
January 30, 2026
Answered

Select Subject within Mask Interface is not accurate with the masked image.

  • January 30, 2026
  • 2 replies
  • 77 views

As mentioned in the original description, select subject does not work correctly from the masking interface, however if I use it outside of it and then create a mask it works. This has been an issue for me that has spanned multiple version, so I am unsure if its an issue on my end or not. I have reset my preferences with no success, and I believe I have previously reinstalled also with no success.


I am using Photoshop 27.3 on Windows 11 with an Nvidia RTX 3080ti.

    Correct answer Anshul_Saini

    Hi ​@TylerMoore,

     

    Sorry for the delayed response. Thank you for sharing the full System Info.

     

    Based on what you provided:

    • Photoshop 27.3.0

    • Windows 11

    • NVIDIA RTX 3080 Ti

    • GPU acceleration enabled

    • Dual GPU listed (NVIDIA + AMD integrated)

     

    First step, please update to Photoshop 27.4. Second, since you have both an RTX 3080 Ti and AMD integrated graphics listed, please try this:

    • Go to Windows Settings > System > Display > Graphics

    • Add Photoshop if not listed

    • Set it to High Performance (NVIDIA GPU only)

    • Restart Photoshop
     

    Also, disable the integrated GPU: https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#gpu-use
     

    Then test Select Subject inside the Mask interface again.

    • Edit > Preferences > Image Processing

    • Set Select Subject to Cloud

    • Restart Photoshop and test

     

    If the issue still persists in 27.4 after forcing the NVIDIA GPU, please share a short screen recording showing the steps leading up to the actual issue.

     

    Looking forward to your update.

     

    Regards,

    Anshul Saini

    2 replies

    M
    martink41610762
    Participant
    April 24, 2026

    Hey there! I had the same problem and your last response did the trick. thanks!!

      Claire H.
      Community Manager
      Claire H.Community Manager
      Community Manager
      April 24, 2026

      Hi ​@martink41610762, Glad to hear that the recommendation worked for you! Please don’t hesitate to reach out if you have any questions or run into any other issues. Happy editing! ^CH

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      January 30, 2026

      Hey, ​@TylerMoore. Welcome to the Photoshop Community. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. Does this happen with any image? 

      Try changing the Select Subject mode from Edit > Preferences > Image Processing > Select Subject to Cloud & Selection process to Stable. 

      If this does not help, go to the location of the preference folder below and rename it to backup.

      • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
      • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
      • Restart the computer.

      These changes will give Photoshop a fresh start as a new install. Let me know how it goes.

      Thanks!

      Sameer K

      (Type '@' and type my name to mention me when you reply)

      T
      TylerMooreAuthor
      Participant
      February 1, 2026

      ​@Sameer K This happens with all images. I tried to the changes to preferences that you mentioned, and had no success. I also renamed the backup folder and rebooted, and still had no success and the issue is still present. 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity ManagerCorrect answer
      Community Manager
      February 27, 2026

      Hi ​@TylerMoore,

       

      Sorry for the delayed response. Thank you for sharing the full System Info.

       

      Based on what you provided:

      • Photoshop 27.3.0

      • Windows 11

      • NVIDIA RTX 3080 Ti

      • GPU acceleration enabled

      • Dual GPU listed (NVIDIA + AMD integrated)

       

      First step, please update to Photoshop 27.4. Second, since you have both an RTX 3080 Ti and AMD integrated graphics listed, please try this:

      • Go to Windows Settings > System > Display > Graphics

      • Add Photoshop if not listed

      • Set it to High Performance (NVIDIA GPU only)

      • Restart Photoshop
       

      Also, disable the integrated GPU: https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#gpu-use
       

      Then test Select Subject inside the Mask interface again.

      • Edit > Preferences > Image Processing

      • Set Select Subject to Cloud

      • Restart Photoshop and test

       

      If the issue still persists in 27.4 after forcing the NVIDIA GPU, please share a short screen recording showing the steps leading up to the actual issue.

       

      Looking forward to your update.

       

      Regards,

      Anshul Saini

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