Skip to main content
M
mikamaral22
Participant
August 14, 2024
Question

Shared review link comment notifications go to a 404 page

  • August 14, 2024
  • 3 replies
  • 378 views

The initial share for review link (viewable by anyone) is received by all and they can successfully view and make comments. When a comment is returned and the notification is recieved most non adobe recipients click on the email link and are taken to an error 404 page. Some are able to remedy by removing the question mark at the end of the url. 

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 15, 2024

Hey, @mikamaral22. Welcome to the Photoshop Community. I'll need specific info to help you figure this out.

 

Does this happen with all the documents? Do you have a specific set/series of steps that trigger this behavior?

Does 'non adobe recipients' refer to people in your network who do not have an account, or active subscription?

 

Please send the email accounts & the link to the original document, along with the link that leads to the error 404 page via direct message.

 

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

M
mikamaral22Author
Participant
August 15, 2024

Hello and thanks for getting back to me on this. 

 

Does this happen with all the documents? Do you have a specific set/series of steps that trigger this behavior?

The original invitation works fine and brings the recipient to the link proof without an issue. 

When the email comes back with comments and they click view replies they get the 404 error. 

 

Please send the email accounts & the link to the original document, along with the link that leads to the error 404 page via direct message.

 c.lantz@osjl.com is one and there are more. 

 

Original Link that works - https://mail.google.com/mail/u/0/?tab=rm&ogbl#label/Wed%2CFri%2CSun+Emails/FMfcgzQVxttZXljwjPpPtRrLvSHkjjGg

 

Error Link  -  https://assets.adobe.com/id/urn:aaid:sc:US:334daaa9-8a69-4577-9979-49908267fb02?showComments=true&view=file

No matter what the comment or review link sent afterwards is, it goes to a 404. 

 

 

 

 

 

 

 

Does 'non adobe recipients' refer to people in your network who do not have an account, or active subscription?

They all have free adobe accounts but not creative cloud accounts.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices