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Participant
January 24, 2024
Question

Sign-in problem with my Photoshop subscription

  • January 24, 2024
  • 1 reply
  • 137 views

I have a subscription to Photoshop. I recently signed in and mistakenly entered another email address.

 

Now, my entrance window shows THAT address and not the one associated with the account. And there is no place to back up and use my accurate email address, the one associated with the subscription.

So I haven't been able to use the application in my work.

 

Thanks in advance for any help.

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1 reply

rachel238Author
Participant
January 24, 2024

The sign-in window keeps asking me to set up an account and choose a payment plan. I ALREADY HAVE a subscription, a payment plan.