Sign in problems

Question

We signed up our daughter to a student account, but unfortunately we entered her email address incorrectly and therefore have not received any of the confirmation/welcome emails. We also can't contact chat support as it does not recognise the (correct) email that google auto signs in with.

So, we're caught in a loop.

Any thoughts as to what can be done, or do we need to contact support when they open?

Rob_Cullen · Answer

As you are able to post in this forum (ie. signed in here) contact Adobe Support-

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human.
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

If you're contacted via email or private message, it's more likely to be a scammer than an adobe representative. Double check for an employee badge if contacted in the forums and look for an {adobe.com} domain in the email address if you click reply to an email. Any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

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