Hey, @10295839. Welcome to the Photoshop Community. I've checked your account & you have an active subscription.
The first thing you can try to update the subscription info in Photoshop is to Sign out of the Creative Cloud app & sign in again.
If this does not work, try this:
- Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
- Go to Activity Monitor and force stop any other Adobe-related processes. The process called 'Adobe IPC Broker' must be closed after all the other tasks are closed.
- Now use Spotlight Search & search for Keychain on the macOS.
- Clear out any certificates & signatures for Adobe.
- Restart the Mac machine.
- Sign in to the Creative Cloud desktop app again.
Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
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