Sign out nuisance

Forum|Forum|1 year ago
April 1, 2025
1 reply
248 views

20 year user, never seen this till last night: Is this new? I'm on desktop imac, why does it show two macbook airs I only have one? I signed out of one, then ok. I'm posting cuase it keeps coming back, so need help. Thanks!

macOS

Correct answer Sameer K

Hey, @10295839. Welcome to the Photoshop Community. I've checked your account & you have an active subscription.

The first thing you can try to update the subscription info in Photoshop is to Sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
Go to Activity Monitor and force stop any other Adobe-related processes. The process called 'Adobe IPC Broker' must be closed after all the other tasks are closed.
Now use Spotlight Search & search for Keychain on the macOS.
Clear out any certificates & signatures for Adobe.
Restart the Mac machine.
Sign in to the Creative Cloud desktop app again.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

Sameer K

Correct answer

Community Manager

Hey, @10295839. Welcome to the Photoshop Community. I've checked your account & you have an active subscription.

The first thing you can try to update the subscription info in Photoshop is to Sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
Go to Activity Monitor and force stop any other Adobe-related processes. The process called 'Adobe IPC Broker' must be closed after all the other tasks are closed.
Now use Spotlight Search & search for Keychain on the macOS.
Clear out any certificates & signatures for Adobe.
Restart the Mac machine.
Sign in to the Creative Cloud desktop app again.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

L

larry45Author

Inspiring

Sameer, thanks, well today no issue, I'll hold onto notes, lot of troubleshooting. let see if contineus. Any other ideas welcome. When did this stuff start?

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