Since when does an email equate to consent in price increase?

Question

So for the past 3 years I paid for my subscription and didn't think anything of it. I rarely even use photoshop maybe once every 3 months. So when i checked my bank statement and i saw that the monthly price went up, staright away I decided to cancel my plan. To my suprise the cancelation fee is a whopping 100 euros! I texted customer support and to sum it up all i got was 'We sent out an email a month prior don't like the price? Have 2 months free. ' Ummm... No. I want to cancel. Without paying an outrageous cancelation fee for the price increase that i didn't sign up for. Now it would of been completely reasonable if my services to creatice cloud stopped untill i renewed my subscription for a higher price. But obviously not. It all happens automatically. And now that it's automatically in place to manually fix it i need to pay. Is it just me or is that really frustrating and completely unfair? I feel tricked and trapped. And who checks every bit of email religiously , it's ussualy just offers and useless deals anyway.

Not sure how i shoould go about this. I don't want to pay anymore for something that i didn't sign off, but that's not an option it seems. If anyone has any suggestions please let me know.

Sincerely yours,

Marius.

mr_marius_0412 · Answer

• EU consumer-protection rules demand transparency & fair contract terms

Under EU consumer-law principles (related to “unfair commercial practices” and “transparent pricing”), traders must provide “complete price information” before committing a consumer to a contract. That includes all fees, recurring charges, early-termination penalties, etc.
If a subscription automatically renews or changes terms (e.g. higher price), then — according to analyses of EU subscription-contract law — any material change (price, terms) should trigger a fresh opportunity for the consumer to accept or reject the new agreement under the new conditions.
If that fresh consent / opt-in was not requested (or the price change/renewal not clearly communicated), there’s a plausible consumer-law argument that the “renewal” or “revised contract” might not be valid.

• The fact that you only discovered the renewal by seeing a bank statement — not a notice — may strengthen your case

One of the common “subscription traps” identified by regulators and consumer-rights groups is exactly that: companies relying on consumer inertia, sending low-visibility renewal notices or none at all, and pre-selecting auto-renewal plans — leading to users unknowingly continuing/binding themselves.

- Chat GPT

• EU consumer-protection rules demand transparency & fair contract terms

• The fact that you only discovered the renewal by seeing a bank statement — not a notice — may strengthen your case

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