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Inspiring
December 17, 2024
Question

SLow working Remove tool after update

  • December 17, 2024
  • 1 reply
  • 120 views

After today's update (17.12.2024) Remove tool, which uses AI, working so slowly for small tasksk as remove small scraches or spots.

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1 reply

Anshul_Saini
Community Manager
Community Manager
December 17, 2024

Hi @Dimitar30292967lz5p,

 

Thank you for reaching out. I understand how frustrating it can be when tools you rely on, like the Remove Tool, slow down after an update. To help us investigate this, could you please share the following details?

1. In Photoshop, go to Help > System Info, copy the details and paste them into a text file. Attach that file here.

2. Share a short screen recording showing the slowdown while using the Remove Tool.

3. Attach a sample file where you’re facing this issue. So we can check it on our end.

4. System Specifications:

• Photoshop version (post-update).

• Operating System (e.g., Windows 11 or macOS 14).

• CPU, GPU, RAM details.

 

These details will help us narrow down the cause and provide you with a resolution. Let me know if you need guidance collecting this information!

 

Best,

Anshul Saini