Video of Photoshop not working So to detail my experience thus far, Photoshop begins with not opening a new document when clicking on 'Create New'. The only way I am able to get to an empty document without a canvas is by pressing ESC. Then when in there, when opening or dragging a photo into photoshop, nothing occurrs again. However, when a photo is somehow able to randomly load, doing any editing to it does not work either. For example, as seen in the video, Gaussian blur, Liquify, and brightness/contrast do not open any new boxes nor do any changes work. When the move tool is selected and I move the photo around in the canvas, it snaps back into its original state as if never moved at all. This can also be viewed in the video. Things that I have tried to fix my issue: I have reset my preferences many many times I have deleted photoshop and reinstalled it to the latest update I have deleted all of my Adobe products and folders including creative cloud then reinstalled them fresh I have disabled my Graphics Processor in photoshop I have tried using Legacy New Document Interface I have attempted to search in Task Manager for anything odd (Although I'm not sure what would be considered odd in regards to Photoshop) If anyone is curious, here are my specs for the PC I am working on i5-8600k at 4 Ghz RTX 2060 Photoshop is on a 250gb Samsung 860 EVO SSD 16 GB of Ram at 2400 MHz Other scratch disks used in Photoshop are a 500gb m.2 SSD and a 2tb External Hard drive. I am at a complete loss as to waht is causing the problem. {Thread title edited by moderator}

Participant

Question

Something is causing Photoshop 2020 to be unresponsive and unusable on Windows 10

Forum|Forum|6 years ago
April 24, 2020
4 replies
543 views

So to detail my experience thus far, Photoshop begins with not opening a new document when clicking on 'Create New'. The only way I am able to get to an empty document without a canvas is by pressing ESC. Then when in there, when opening or dragging a photo into photoshop, nothing occurrs again. However, when a photo is somehow able to randomly load, doing any editing to it does not work either. For example, as seen in the video, Gaussian blur, Liquify, and brightness/contrast do not open any new boxes nor do any changes work. When the move tool is selected and I move the photo around in the canvas, it snaps back into its original state as if never moved at all. This can also be viewed in the video.

Things that I have tried to fix my issue:

I have reset my preferences many many times
I have deleted photoshop and reinstalled it to the latest update
I have deleted all of my Adobe products and folders including creative cloud then reinstalled them fresh
I have disabled my Graphics Processor in photoshop
I have tried using Legacy New Document Interface
I have attempted to search in Task Manager for anything odd (Although I'm not sure what would be considered odd in regards to Photoshop)

If anyone is curious, here are my specs for the PC I am working on

i5-8600k at 4 Ghz
RTX 2060
Photoshop is on a 250gb Samsung 860 EVO SSD
16 GB of Ram at 2400 MHz
Other scratch disks used in Photoshop are a 500gb m.2 SSD and a 2tb External Hard drive.

I am at a complete loss as to waht is causing the problem.

{Thread title edited by moderator}

This topic has been closed for replies.

M

Morg333

Participant

Photoshop crashes randomly and it doesn't even save my process, I'm so done 😭

It sucks that we're paying for this monthly and it has so many problema that affect our job

i dont know what to do, I've filled reports but nothing happens, I'm so tired of it to be honest

G

gaworth

Participant

I have the same problem, neither Photoshop or Lightroom Classic will run on my HP Spectre laptop. Adobe and HP are pointing at each other and then at Microsoft. Adobe is not answering their phone or chats...

The symptom with both applications is that the PC locks up and reboots after being in either application for about 2 minutes. Also trying to save anything triggers the lockup.

D

DaphneMarie

Participant

gaworth@comcast.net did you get resolution to this issue? I'm having the same issue with my brand new HP Spectre. Graphcs card drivers updated. HP offered no help. Adobe tech was on for a couple hours updating drivers and altering settings, but to no avail.

PECourtejoie

Community Expert

Hello, is any other program running at the same time?
Could you post the contents of help>system info... so that we have more data?

nikunj.m

Legend

Hi there,

We are sorry about the experience with Photoshop. Since when are you facing this issue with Photoshop? Did the issue start after a specific update?

You can install the 2019 version of Photoshop through the Creative Cloud to check if you experience then same issue with the 2019 version. You can check the steps here: https://helpx.adobe.com/download-install/using/install-previous-version.html

(You do not need to uninstall the 2020 version to install the 2019 version)

If you experience the same issue with the 2019 version, you can try creating a new admin user account on the computer using the seps mentioned in the link below and check the performance of the app there.

https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Regards,

Nikunj

J

JojCeec123Author

Participant

It appears that Photoshop seems to work on the new account created with admin privelages for the time being. I am unsure if the problem will persist there however. I have not given enough time for extensive use but it would appear that so far this may be the problem.

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