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Bhavya mucherla
Participant
June 27, 2022
Answered

Sorry, Photoshop has encountered an error and needs to close.

  • June 27, 2022
  • 12 replies
  • 3629 views

Sorry, Photoshop has encountered an error and needs to close.

 

how to resolve thois issue

    Correct answer CShubert

    Hi @Bhavya mucherla, sorry you are seeing this. Curious what happens if you log out of your Creative Cloud app and then back in?  Does this fix your issue?

     

    Thank you,

    12 replies

    N
    nithis36650138rfnu
    Participant
    August 20, 2025

    how to resolve thois issue

     

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    August 20, 2025

    Hi @nithis36650138rfnu!

    Since this thread is a bit old, it might be best to start a new one with all the details of your issue. That way, your comments won't get lost and you'll get the help you need more quickly. Thanks a bunch!
    Cheers, Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    N
    nithis36650138rfnu
    Participant
    August 20, 2025

    pls helps 

    J
    jbrandibas
    Inspiring
    July 4, 2022

    What worked for me was logging out of the creative cloud app and then logging back in.  Apparently, some fonts I added were stuck, causing Photoshop to error out while opening.  When I logged out and logged back in it activated the fonts and Photoshop opened without issue.

    danawi
    danawi
    Participant
    June 30, 2022

    Thank you so much @CShubert  logging out of Creative Cloud app and then back in helped. It was so frustrating.

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      June 30, 2022

      danawi

       

      Which version of Photoshop and OS.

      Did closing and reopening the application resolve the issue?

      If not try, resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences, then close and reopen the application.

      danawi
      danawi
      Participant
      June 30, 2022

      SAME HERE

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      June 27, 2022

      As mentioned, try resetting the Photoshop preferences.

      B
      Bhavya mucherlaAuthor
      Participant
      June 27, 2022

      this didnt work

      B
      Bhavya mucherlaAuthor
      Participant
      June 27, 2022

      when i logged out from adobe cloud its working fine 🙂

      thanks for the support 🙂

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      June 27, 2022

      Hi @Bhavya mucherla, sorry you are seeing this. Curious what happens if you log out of your Creative Cloud app and then back in?  Does this fix your issue?

       

      Thank you,

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        June 27, 2022

        Which version of Photoshop and OS.

        Did closing and reopening the application resolve the issue?

        If not try, resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences, then close and reopen the application.

        If that doesn't resolve the issue retun here for more suggestions. 

        (You only need to post once.)

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