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vb-illu
Participant
August 26, 2026
Question

"Sorry, something went wrong" allways appears, when trying to generate image in Photoshop Firefly workspace. Photoshop updated today. Some days befor all worked propperly. I have more than 3000 generative credits left.

  • August 26, 2026
  • 2 replies
  • 9 views

Wenn ich wie gewohnt im Firefly Arbeitsbereich von Photoshop ein Bild mit Hilfe von Referenzbild und Quellbild erstellen möchte kommt jedes mal die Meldung “Da hat etwas nicht geklappt.” Habe auch Prompts aus der Vergangenheit ausprobiert mit den entsprechenden Referenzbildern, die schon einmal geklappt hatten. Auch diese funktionieren nicht mehr. Ich habe noch mehr als 3000 generative Credits. Photoshop wurde heute morgen upgegradet. Was kann ich tun, um wieder Bilder generieren zu können?

    2 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 26, 2026

    Hi ​@vb-illu 

     

    Thanks for reaching out. These errors are generally temporary and may occur due to network-related issues. I hope the issue has been resolved by now. If you’re still experiencing it, could you please share a few more details to help us investigate?

    • System information: Go to the Help > System Info, copy the system information, and paste the details here.
    • Is the issue specific to a particular image, or does it happen with multiple images?
    • Please share the prompt you’re using, along with screenshots or a short screen recording showing the issue.
    • Please try using a different network and let us know if the issue persists.
    • Which Firefly model are you using when you encounter the issue?
    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    V
    vb-illuAuthor
    Participant
    August 26, 2026

    Thank you. The problem has been solved. It seems as if it was caused by one of the reference-images. When I tryed to test the prompt and the images on ChatGPT this specific image was denied to be uploaded. So I tried it with Firefly again replacing the image with another and it worked. It would have been helpfull if I got this information in a way like it was on ChatGPT instead of the general error message. But - OK - now I know it for the future.

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