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Participant
December 9, 2024
Question

spinning beachballs when retrieving and saving Ps files from/to external Synology NAS

  • December 9, 2024
  • 1 reply
  • 146 views

I use an external Synology NAS set of hard disks and see beachballs on my Mac (Sequoia 15.1.1) whenever  retrieving and saving Ps files from/to my NAS. The troubles started somewhere this summer so could be linked to the Ps 26.1.0 upgrade. I installed a new SSD 1TB + extra 32GB of memory (totals 64GB) on my Mac. This reduced the lagging time but the beachballs are still there.

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1 reply

D Fosse
Community Expert
Community Expert
December 9, 2024

Working directly over a network connection is always risky. It may work until it doesn't.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html 

 

Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Photoshop.

Participant
December 18, 2024

Thank you for your reaction D Fosse. Saving files to the hard disk first and copying them on the hard disk when retrieving is time consuming whith files between 700MB and 5GB. I never thought those in-between steps would be necessary when purchasing a Synology NAS.  Shutting off a wifi-booster helped to diminish the problem.