student account, can't download photos, says i need upgrade + Isuues with PSDC and PNG

Forum|Forum|6 months ago
September 25, 2025
2 replies
144 views

I downloaded only 3 photos with PS with my student account, and suddenly it says that it's for an upgraded plan.

Also, when I try to change the file from a PSDC to PNG., with Save As, there is no file type drop down menu. There is only one window to enter the project name.

Windows

davescm

Community Expert

On the first issue, downloaded three photos from where? Are you referring to Cloud documents (PDSC) that you had previously saved?

On the second issue, change the Save location to 'On your computer' however you will still only be presented with file type options that support all the features of your file. So for example if it contains layers you will not see jpeg as an option. To see all file type options use Save a Copy, again check 'On your computer' then you will see all file types.

Dave

J

jessica_7605Author

Participant

I am referring to JPG documents documents that I uploaded to Photoshop that when I originally and successfully downloaded the first 3 photos, turned into PSDC files. Also, I don't have a save a copy button, as shown in the photo