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O
omneya35859184vden
Participant
April 4, 2024
Question

Subscription problem

  • April 4, 2024
  • 1 reply
  • 114 views

Hello
I want to report a problem.  
I subscribed to the Photoshop program and I could not benefit from it because the program did not open for me, and I also cannot cancel it, so I want to cancel my subscription now and get my money back. Please help.

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1 reply

A
Community Expert
AxelMattCommunity Expert
Community Expert
April 4, 2024

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Please give us more informations about your system including the following:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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