Suddenly Photoshop 23.1 not seeing my Intel Iris Plus Graphics 640 GPU on iMac running macOS 12.2

Forum|Forum|4 years ago
January 11, 2022
2 replies
861 views

Sorry to bother everyone with this.

All of a sudden Photoshop is not seeing the GPU on my iMac. MacOS is fully up to date and Photoshop has been running as normal up to now.

Now, I can't do anything within Photoshop.

I'm sorry if this insignificant but I am not too good at the technical stuff, just the creative!!

Hope someone is able to help me out.

Thanks so much....Chloe

{Thread title edited by moderator}

macOS

M

mellissa_7959

Participant

I'm replying with a solution that worked for me, just so the answer is online, as I wasn't seeing any reasonable responses to this problem. On Creative Cloud, Photoshop app, click on the 3 dots, and download a lesser version of Photoshop. I went with the year I bought the computer, which was in 2021, as there's no way to know (that I could tell, and I spent hours looking) what the last version that worked with Iris was. So far, it's working. You might not get all the new fancy bells and whistles, like AI, but really, as a graphic designer, do we really need it? I hope this helps someone else in a similar situation.

Seriously, though, Photoshop should work with our current OS and GPUs, so this seems to be a big problem with Photoshop.

nikunj.m

Legend

Hi,

We're sorry about the trouble with Photoshop. Did you start experiencing this issue after the latest macOS update or after an update to Photoshop?

We recommend a graphics card with a minimum ops/second score of 2000 but the Intel Iris plus 640 does meet that. Please check: https://www.videocardbenchmark.net/directCompute.html

For more info about minimum GPU requirements, you can check out: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Regards,

Nikunj

M

mellissa_7959

Participant

This is not an acceptable answer. There has to be a way to make Photoshop run with your hardware, not having to upgrade your hardware to use Photoshop. With iMacs, you can't update things yourself. I shouldn't have to buy a new computer or an eGPU just to use Photoshop, considering the Creative Cloud installer said it was compatible with my machine. This seems like a major issue for Photoshop as various people have made comments about it. Sometimes people can't update their computers due to cost, or company policy. If we are paying for the software, there has to be a way to work with your current graphics card.

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