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Question

Surface Book 2, Photoshop CC. Using ALOT of memory for 3GB file

Forum|Forum|7 years ago
February 21, 2019
4 replies
2486 views

User has a new Surface Book 2 with GPU. Up to date on Windows Updates, Photoshop CC Updates and CC Updates. When working in most Photoshop files (Saved on desktop) while also working in Illustrator, Photoshop is just SO SLOW. Task manager showing using 70%-80% of system memory while illustrator and the rest are super low. NVIDIA control panel is set to use the NVIDIA GPU for all applications.

Is there a certain setting in Photoshop to help with this? Suggestions?

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War Unicorn

Community Expert

Wait, is Illustrator also slow?

That doesn't sound right at all, especially with that setup. Illustrator shouldn't even be breaking a sweat.

williaml20116531Author

Inspiring

I would think so also. I'm going to be troubleshooting it at lunch today. I'll get the stats on the task manager question. Anyone else have any suggestions to check while I have it?

War Unicorn

Community Expert

Definitely check to see if anything else is running in the background in the SysTray. You don't want anything else other than what's mission-critical if you can help it.

Look for any TSRs under the Startup tab in Task Manager. (You'd obviously keep anything Adobe-related but you can disable anything else if it looks like it might impact performance to see if makes a difference. Make sure to do a restart afterward.)

T

Test Screen Name

Legend

Ok, the “disk” on your PC is blindingly fast and should be able to write that in a few seconds. But it may take longer to process. Certainly the app should be locked during saving and might or might not be “non responding”; this isn’t a fault.

What does Task Manager show, especially the performance data for CPU and disk, during the save?

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Test Screen Name

Legend

How much memory does the tablet have? I‘d want at least 32GB for that file. However, Photoshop is almost unique in that you CAN control how much memory it will use, in Preferences. Making it use less may allow other apps to go faster. Of course Photoshop will be slower.

Mohammad.Harb

Community Expert

Go to edit -> preferences-> performance

From there you can select from optimization:

UI/ Design or Huge pixel dimensions

Then restart phtoshop

Trevor.Dennis

Community Expert

Mohammad.Harb wrote
Go to edit -> preferences-> performance
From there you can select from optimization:
UI/ Design or Huge pixel dimensions
Then restart phtoshop

I remember Jeff Tranberry talking about those presets, and him saying how significant an effect they can have. Definitely worth experimenting with. The bottom line here is that a 3Gb file is pushing things on a Surface Book 2. The nearest experience I have is my mid spec Cintiq Companion 2. It is OK doodling with small files, but it would be painful trying to use it on a 3Gb document.

One thing I have found with large complex Photoshop files, is that zoom ratio makes a lot of difference. The watch below is pure illustration including the chain that I made a brush preset for. It is only 2300 pixels wide, and currently only 41 layers and 7 groups after I tried to consolidate the layers by flattening most of the Smart Objects

I restarted Photoshop before opening this document, which created a 3.2Gb scratch file.

I'm using an i9-7900X system that I allow to run all cores up to 4.1Ghz. It has 64Gb RAM, but only a GTX970. The scratch drives are uber fast 960Pro NVMe drives. It should laugh at the watch document, but zoomed in to 100% the lag becomes unusable. Any other other zoom ratio improves things a lot, but there is still some jerky movement when moving layers. I've agonised over this document and other similar documents. I have a feeling, but I am not sure, that nested Smart Objects that include vector objects slows things down.

On the face of it, the watch document should be a breeze, but I'd hate to have to work on it with a Surface Pro 2.

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