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Participant
April 17, 2018
Answered

Surface Book 2 problems....can't draw???

  • April 17, 2018
  • 2 replies
  • 1380 views

I updated my laptop this morning, and when I opened photoshop to work on a school assignment, I went to go paint only for the canvas to move. I deleted photoshop and redownloaded it, thinking maybe it was just a weird bug thing, but when I opened it and tried to paint, the same thing happened. I tried to go through my pen settings on the laptop itself, and nothing pertained to the issue I was having. I went through preferences on photoshop and I couldn't find anything that made sense to me. The gist of the problem is that when I go to paint, the canvas scrolls. I have to right click on the pen in order to paint, but I lift my pen a lot when I am sketching, so this is incredibly inconvenient. I tried switching modes from laptop to tablet, but nothing seemed to help. I really would prefer to talk to a human being on the phone, but none of the contact options pertain to my issue and I'm not quite sure what to do at this point. This project is due very soon and I'm beginning to panic.

Please help.

thanks.Photoshopwhen i draw it suddenly move away​ !

This topic has been closed for replies.
Correct answer

Take look here

Photoshop - Wacom - Latest Update Bug

Did you take a look at the link in your post?

Try this option

1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

2 Copy it with Ctrl + C on the keyboard.

3 Type Windows Key + X (together), a menu will appear

4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

5 Paste the command you copied into that window with Ctrl + V

6 Hit "Enter" on the keyboard

7 Reboot

2 replies

Participant
March 23, 2020

This didn't work for me and now the touch screen isn't responding to when I click on things. How do I reverse the command I put in?

Correct answer
April 17, 2018

Take look here

Photoshop - Wacom - Latest Update Bug

Did you take a look at the link in your post?

Try this option

1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

2 Copy it with Ctrl + C on the keyboard.

3 Type Windows Key + X (together), a menu will appear

4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

5 Paste the command you copied into that window with Ctrl + V

6 Hit "Enter" on the keyboard

7 Reboot