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kmcolbournCorrect answer
Participant
February 14, 2019

Hi

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After spending hours on the phone with Adobe trying to get my  Save for the Web feature working I finally found the answer.  It was a problem with Windows Defender.  I have to go to Windows Security/Virus & Threat Protection/Virus & Threat Protection Settings/Controlled Folder Access.  Click on Manage Controlled Folder Access.  From here you can add the application you want to allow through or just turn off the controlled access.  This also fixed my Lightroom error message regarding not being able to find the catalog.  I hope this helps someone.

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19 replies

garyc62357372
garyc62357372
Participant
February 15, 2023

Just tried this, it worked

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Anonymous
July 27, 2018

Hi

You don't mention what OS and version of Photoshop you have

Take a look here to see if it helps

https://forums.adobe.com/message/5242626#5242626#5242626

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    sohel91068151Author
    Participant
    July 27, 2018

    Thanks for instant helping & looking at the issue

    Adobe CC 2018

    Mine is Windows Operating System, 32gb Ram, i7, 8Gb Graphics & then this error

    I don't want to read the whole book to solve a problem which can be done in steps 1) 2) 3) & done. Its 2018

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    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    July 27, 2018

    sohel91068151  wrote

    I don't want to read the whole book to solve a problem which can be done in steps 1) 2) 3) & done. Its 2018

    So some-one else has to read the book, or in this case the other thread,  for you ?

    If you check out the link that Ged gave you the issue is likely to be a stored path which no longer exists on your system. If you dont want to carry out the steps given in that thread then try a simple Preference Reset.

    Preferences>General>Reset Preferences on quit and then close and restart Photoshop. That restores both user preferences and Photoshops own internal prference files back to default.

    Dave

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