Tapping H key for hand tool requires 4 attempts to change tool

Question

Anyone else having this issue?

When retouching, occasionally the H key short cut needs repeated presses (maybe 3-4) before the tool switches to Hand and stays there. For the first 2-3 presses, it switches to the Hand tool briefly before switching back.

I use this a lot since I've had issues with Space Bar registration in the past, adn you can end up (for example) moving a heal layer half way through and not realising until you zoom out and see all your old heal adjustments are in the wrong place.

I can't recreate it on demand but will try and get a video of it.

PS 26.4.1

OSX 14.6.1

M3 Pro Macbook Pro with 36GB memory, nothig else significant open and no tasks using much resource in Activity Monitor.

Claire H. · Answer

Hi @kevholloway, Let's try a few things to troubleshoot this issue! Some users have experienced something similar in the past, so some of these steps may help.

1. Use Legacy Undo Shortcuts: Go to Edit > Keyboard Shortcuts. Select Use Legacy Undo Shortcuts.

2. Reset Photoshop Preferences: Close Photoshop. Hold down Alt + Control + Shift (Windows) or Option + Command + Shift (Mac) while launching Photoshop. When prompted, confirm deleting the settings file.

3. Update Software: Open the Creative Cloud desktop app. Click on the Apps tab. Find Photoshop and click Update if available.

4. Reinstall Photoshop: Open the Creative Cloud desktop app, click on it, find Photoshop, click the three dots next to it, and select Uninstall. Once uninstalled, click Install to reinstall Photoshop.

If you continue to experience this issue, let me know. A screen recording could help us diagnose the issue. I hope this helps! ^CH

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