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Harry Son
Known Participant
June 8, 2023
Question

Terrible customer service!!!

  • June 8, 2023
  • 1 reply
  • 426 views

More than 30 days passed since the first inquiry and didn't receive a single reply about the situation. 

 

I continuously faced an error when using the Automation and Action feature of Photoshop. 

 

So I contacted both local and international CS teams but they didn't find the answer.

 

So the case passed to the developer team on May 10th(Case number: ADB-29220522-W2T6).

 

5 days passed and not a single reply from Adobe. I wasn't asking for the solution but how it is going on. So I contacted the local and international teams more than 5 times. 

 

They repeated the same thing. The case is still on and I will receive a reply in 24-48 hours. 

 

And almost a month passed while the customer is not knowing anything about the situation. 

 

I am very disappointed with the developer and the CS team.

 

I Hope Adobe watches this and to something. 

 

 

 

    This topic has been closed for replies.

    1 reply

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 15, 2023

    @Harry Son we are sorry you are feeling neglected, but spamming the forum is not the way to get your issue handled.

     

    https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

     

    Please allow us to pass your info to our customer support team to investigate this issue.

     

      H
      Harry SonAuthor
      Known Participant
      June 16, 2023

      @CShubert Did you even check what I wrote? The case started on May 10th! 

      The info was already passed to the CS team. The problem is that Adobe is not sharing how the case is going on for more than a month.

       

      You and other agents repeat the same answer. "Please allow us to pass your info to our customer support team to investigate this issue."

       

      And what happened? 1 month just passed. Do you need rocket science to contact the developer team and tell them to write an email to me?  

       

      And Cory Shubert, you even asked me to share the Action at the other query on May 8th. So I did and what did you do? Being unresponsive until now.

       

      These are the reason I wrote multiple posts and you are asking the customer not to spam the forum? If I didn't 'spam the forum', would you have responded to this case?

       

      If you really care about the customers and Adobe's reputation, what you have to do is let the developer team share the situation and fix the error ASAP.

       

       

       

       

       

       

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