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Participant
August 25, 2026
Question

The crashes are driving me crazy

  • August 25, 2026
  • 2 replies
  • 24 views

The frequency of crashes that I experience in Photoshop is ridiculous. There are hours where I get nothing done, it’s that bad.

 

The build -

Intel i9-14900ks processor

Asus dark hero z790 motherboard 

Geforce 3080ti Graphics Card

32gb on 2 sticks dominator platinum ram

Ryujin 3 water cooler

 

Things on computer I have tried and did not help -

Running 1 stick of ram vs the 2

Reseating Ram

Reseat Graphics Card

uninstall graphics drivers and reinstall

complete reinstall of windows 11

Updated motherboard to newest bios

 

Things in software I have tried and did not help -

Lowered history states from 50 to 30

Cache levels from 4 to 2, then back to 2, then to 6

Cache Tile size up to 1024k (Had a crash right now just clicking on the down arrow to check the previous cache tile sizes I used) → up from 124k

Unchecked use graphics card

For the drivers I set the 3080ti to only show and never use the motherboards intel chip

 

When do the crashes happen?

Immediately opening a file

Using the Eraser Tool

Using the Pen Tool

Opening the File tab

Moving the Mouse

Not doing anything

Living

Breathing

Making Dinner

No errors, no warnings, can’t open up back to where I was, completely shut down and anything I didn’t save is lost

 

For the love of God help me

 

 

    2 replies

    Community Expert
    August 26, 2026

    Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

     

    Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

     

    In addition to ​@c.pfaffenbichler’s post a instruction how to remove the preferences files. This manually method is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.

    Please follow the steps below:

    1. Quit Photoshop.
    2. Navigate to Photoshop's Preferences folder.
      MacOS: …Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: …Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
       
      Note: The User Library folder is hidden by default. To access the content in the hidden folders see here:
      MacOSAccess hidden macOS library files
      Windows: Show hidden files, folders, and filename extensions in Windows
       
    3. Drag the entire Adobe Photoshop [Version] Settings folder to a safe place to a backup your settings
    4. Open Photoshop.

     New preferences files with the default settings will be created automatically.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    c.pfaffenbichler
    Community Expert
    Community Expert
    August 26, 2026

    What have you done for all-purpose trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/using/preferences.html

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

     

    How much free space is available on your OS drive (and on potential further scratch disks)?