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Sona_Vardanyan0262
Participant
November 3, 2025
Answered

the documents have not saved for 3 days

  • November 3, 2025
  • 1 reply
  • 36 views
Hi, For the past three days, none of my files have been saving in Photoshop Web. I’m using the online version through my Adobe account, and even though I can edit projects, the files don’t appear in my Creative Cloud storage or “Your files” section. Could you please check what might be causing this and help me fix it?
Correct answer Sameer K

Hey, @Sona_Vardanyan0262. Welcome to the Photoshop Community. I've checked the account you're using for the community, and you've reached the 100 GB storage quota in your account.

 

Please vacate some storage in your account and check if the issue exists. If it does, please record your workflow in screenshots showing the issue. 

 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

1 reply

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
November 3, 2025

Hey, @Sona_Vardanyan0262. Welcome to the Photoshop Community. I've checked the account you're using for the community, and you've reached the 100 GB storage quota in your account.

 

Please vacate some storage in your account and check if the issue exists. If it does, please record your workflow in screenshots showing the issue. 

 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

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