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bebez71
bebez71
Known Participant
April 27, 2021
Question

The image is distorted by reducing or enlarging the window

  • April 27, 2021
  • 4 replies
  • 2620 views

Hi, no one has this issue, and knows how resolve it?

 

Sometimes in photoshop, the image window no longer responds to commands (I can no longer work on it) and by resizing the window, the image itself is shrunk or stretched (like a rubber band). The only solution is to save, close and reopen the image.

Unfortunately I can't understand when and why it happens.

In the example I am attaching, the first window is OK, while the second is the one with the problem.

 

I'm on MacOs 10.14.6 and Photoshop 22.3.1 (but it also happened with the previous version).

This topic has been closed for replies.

4 replies

L
Lish9559
Participant
October 7, 2024

I find Photoshop so much more unstable than it used to be - it's definitely declined in terms of reliablity - the scale tool is a big mess these days - the program now has too many bugs (I've been using it for 20+ years) 

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
October 8, 2024

There is no »scale tool« in Photoshop. 

 

What is giving you problems with scaling exactly? 

Have you tried Prefernces > General > Use Legacy Free Transform? 

 

As for reliability: Are you experiencing crashes or other issues? 

What have you done for general trouble-shooting and about performance-related settings? 

 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

J
joejoe_jack
Inspiring
December 13, 2023

I am having this same issue with Photoshop 24. Did you ever find a solution?

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
December 13, 2023

joejoe_jack,

 

What version of photoshop and macOS are you using?

    melissapiccone
    Community Expert
    melissapicconeCommunity Expert
    Community Expert
    April 27, 2021

    That's weird - can you check the pixel aspect ratio under the view menu - that's all I can think of. It should be set to square. 

    Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
      bebez71
      bebez71Author
      Known Participant
      April 27, 2021

      Yes it's square, thanks

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      April 27, 2021

      Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

      bebez71
      bebez71Author
      Known Participant
      April 27, 2021

      The problem is random, sometimes it does and sometimes it doesn't, if I close and then reopen the file (without closing photosop) the problem is (temporarily) solved.
      In the video I have two windows open at the same time, on one I have the problem on the other not.

      bebez71
      bebez71Author
      Known Participant
      April 28, 2021

      Have you disabled »Use Graphics Processor« and restarted Photoshop or not? 


      I tried, disabling and enabling the graphics processor several times.

      Leaving it disabled no issues, enabling it, the problem recurred (one time).

      I will try to leave it disabled for some time.

      Thanks

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