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Inspiring
June 2, 2026
Answered

The new v 27.7.0 Remove Tool "On Device" feature requires component download, but the latter always fails

  • June 2, 2026
  • 54 replies
  • 1911 views

There’s a new feature for the Remove Tool in PS 27.7.0, which allows for a local AI model that can be used “offline” and doesn’t require credits. It’s described here:

 

 

I meet the hardware and software requirements. Tried downloading this component / addon multiple times since yesterday, in PS and in CC App, but after 30-60 minutes the download always interrupts at 48% and it gives the error message “unable to extract files” and “error: code 127”. CC App lacks the basic function of resumable downloads, it always starts from the beginning. I have 630GB of free space, btw, so that’s not the issue.

 

I did all the AI chat suggestions like deleting the Adobe temp folder contents on my root drive, giving full permissions for the folder, adding an exclusion for the folder in Windows 11 defender - none of that helped.

 

Wasted a full hour in the chat with a human (?) or “human” agent that did not understand what the issue is, giving me completely irrelevant suggestions like “this feature does not exist” or “do you want to download Photoshop?”.

 

Can anyone help? I’m losing my mind here (and my hair)...

    Correct answer davidw81082491

    The download seems to be working now, I’ve installed it on Photoshop and Beta. 

    54 replies

    Claire H.
    Community Manager
    Community Manager
    June 2, 2026

    Hi @Ryke Waltz, thanks for reaching out! Let's try a few things to see if we can get this working.

    • Check Internet Connection: Ensure that your computer is properly connected to the Internet.

    • Verify Disk Space: Confirm that you have at least 1 GB of free disk space available on your hard drive.

    • Restart Photoshop: Quit Photoshop completely and then relaunch it.

    If none of these steps work for you, can you send your system info and a screen recording of your issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

    Inspiring
    June 2, 2026
    • Internet connection is working without issues, even though it’s only a DSL-50.
    • I have 630 GB free on that drive.
    • I have tried for two days now, with a complete Win11 reboot due to night time.

    Can’t imagine how a screen recording could help, because i’d have to wait for 30-60min for the issue to occur and then you’d see the same that i can show you in a screenshot. Which i’m attaching below, two different ones.

     

    And below is the system info you requested (i redacted my user directory name).