The service is not responding....

Hi @ColoDave,

This exact error with the Remove tool and AI features was previously troubleshooted with Adobe staff, and the confirmed steps are documented here: https://community.adobe.com/questions-712/generative-ai-the-service-is-not-responding-1167559

The official troubleshooting steps are these — worth trying in order:

1. Confirm your internet connection is working normally (you've already done this).

2. Try a different network path — e.g. a mobile hotspot — or a VPN, to check whether the error only happens on your regular network.

3. Check DNS resolution of Adobe's AI service endpoints. In a case confirmed with Adobe support, the user's DNS servers weren't resolving the Firefly endpoints, and switching DNS servers resolved it. (Adobe staff advise checking with your network administrator before changing DNS on a managed network.)

4. Make sure your firewall — local and network — allows Adobe's required domains.

Since both you and @StefanKlein report a solid connection, steps 2–4 are the most relevant. I can't guarantee a fix, but these are the staff-confirmed steps for this exact symptom. If they don't help, posting your exact Photoshop version, OS, and whether the error also happens on a different network would help narrow it down.

I`m getting that error very often. And it´s not only the remove tool, but probably each and every A.I. function.Pretty annoying, if you need to finish a job. My internet is perfect.