Inspiring

Question

The Topaz AI denoising filter never finishes the job.

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Avec un photoshop à jour et depuis un moment maintenant, quand je veux utiliser le filtre de réduction du bruit par IA , l’opération n’aboutit jamais. J’obtiens le message “Nous avons rencontré un problème et ne pouvons pas traiter votre demande pour le moment. Veuillez ressayer.”

Je pensais qu’une mise à jour de photoshop ou de mes pilotes graphiques aurait réglé le souci, mais rien n’y fait.

Si besoin d’informations système, je suis dispo.

bernardw56741665

Participant

Hello !

La semaine dernière le fonction était opérationnelle et soudain le fameux message… réessayez plus tard…

Le problème a-t-il été résolu ?

Merci !

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DP Artes digitais

Participant

O meu photoshop está dando esse erro > Erro não foi possível localizar um objeto a ser selacionado

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Amy2889449844je

Participant

Encountering error when trying to upscale images with Topaz Bloom: "We have encountered an issue and cannot complete your request at this time. Please try again." Other AI features are working, including Generative Fill, Firefly Upscaler, and even Topaz Gigapixel. Two of my colleagues have tried Topaz Bloom on their computers and are getting the same error message. I tried restarting Photoshop, restarting my computer, and logging off/on to my Adobe account. I also tried connecting with Adobe customer support, but they were not able to help either.

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Amy Pace

Known Participant

Yesterday after posting, I shut down my workstation and came back later to give it another try. Topaz completed an AI Sharpen, although the progress bar behaved a little strangely. Climbed to about 80%, cancel button grayed out at that point, then it jumped to completed. The only difference in my setup was that I never powered up my second display. Could this be a graphics card issue? It is still working now and I need to get some work done, so I am not going to troubleshoot it right now.

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HanSoloeChewbacca

Participant

Hello Everybody .. on Photoshop I have a strange trouble on function sharper image IA and noise reduction IA trying to modify JPEG created with scanner by my old slides Hello Everybody .. I have a strange trouble on function sharper image IA and noise reduction IA trying to modify JPEG created with scanner by my old slides or trying modify new picture Canon CR3

Last Friday (20th February) had buyed credits .. for Function IA Photoshop .. 2 thousand credits .. Friday-Saturday-yesterday used without problem into Photoshop ..

Received new release Photoshop V 27.4 ay 23th February

Now both functions don't work ..

Example .. open file JPG on Photoshop-> Filter->Sharper Image IA or Noise Reduction IA->after 2 minutes not before I have error ..

A problem occurred the request could not be completed. Please try again later.

No change in sistem Windows 11
No change driver

configuration PC

Asus ROG STRIX B860-F GAMING WIFI
Intel I7 Ultra 265 KF
Ram Corsair 64 gb

RTX 3060

Corsair MP700 PRO 1 TB - disco C - 830 gb liberi
KINGSTON SNV3S2000G - 1940 gb liberi
KINGSTON SNV3S2000G - 1480 gb liberi

Have you some ideas what can be?

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KevinHD

Participant

I am experiencing the same issue! It was working fine yesterday then out of the blue, just stopped working. Won’t complete an upscale on Lightroom, or Photoshop.

Mac is updated, all Adobe products updated, 48gb of RAM and plenty of disc space.

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barbara_a7746676

Community Expert

I’ve not experiended the same issue. There are a few things you could try. See this article from Topaz:

https://support.topazlabs.com/article/123-fixing-error-loading-model-in-topaz-photo-ai

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Amy Pace

Known Participant

That’s not exactly the error I get. Filter > AI Sharpen > Topaz model initializes, but does not complete. I did go over the Topaz troubleshooting list but I am referring to this feature included in PhotoShop not the purchased plug-in: https://helpx.adobe.com/photoshop/desktop/effects-filters/artistic-stylize-filters/enhance-images-with-generative-ai-filters.html

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barbara_a7746676

Community Expert

It could be a GPU driver issue. In Preferences Performance try turning on or off Use Graphics Processor.

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Amy Pace

Known Participant

For the past few days, the AI Sharpen and AI Denoise Topaz partner models are not working.

The progress bar slows down 75% of the way through, then crawls at a snail’s pace and when it gets to the very end, stalls for what seems like 3 minutes before the brown box error box with either “...cannot complete task at this time” or “Topaz Service is unavailable” and “Please try again later.” pops up for 15 seconds.

I am working on a Mac Studio M2 Ultra, Sonoma 14.8.4, PhotoShop 27.4. I have tried toggling GPU, signing in and out, various complexities of images, and I have plenty of credits. Anyone experiencing similar?

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Sameer K

Community Manager

Hey, @Dalt. Welcome to the Photoshop Community. I reviewed the account you used to log in, and I found an active subscription. Some plans will only allow limited access to Premium Features.

Does this happen with specific Generative AI tools such as Topaz? Please check if Generative Fill and Expand, or any Standard features, work as expected. Please head here to learn more: https://helpx.adobe.com/in/creative-cloud/apps/generative-ai/generative-credits-faq.html#standard-and-premium-generative-ai-features

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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DaltAuthor

Inspiring

@Sameer K

Bonjour,

C'est le seul outil qui pose problème. Tous les autres outils fonctionnent parfaitement 😉

L'opération fonctionnait parfaitement avant.

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Anshul_Saini

Community Manager

Hi @Dalt,

Thank you for confirming that this is the only tool affected and that it previously worked as expected.

Based on the behavior and the error message, this typically indicates that Photoshop cannot locate or properly load the required AI Denoise models.

Please try the following steps carefully:

• Close Photoshop completely
• Update Photoshop to 27.4
• Update Camera Raw to 18.2

Then delete the ModelZoo folders from these locations:

On macOS:

• Macintosh HD/Library/Application Support/Adobe/CameraRaw

• ~/Library/Application Support/Adobe/CameraRaw

On Windows:

• C:\Users<YourUserName>\AppData\Roaming\Adobe\CameraRaw\

• C:\ProgramData\Adobe\CameraRaw\

Please make sure to delete the ModelZoo folder (and its contents) from those paths.

After that:

• Restart Photoshop

• Run the Denoise filter again

If the issue persists after that, please share the sample file and copy & paste the system info in the PS help menu. Also, screen record the issue, upload it to Google Drive or a similar service, and share the link here or via DM privately.

We will then escalate it to the product team for further investigation.

Regards,

Anshul Saini

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