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Known Participant
December 26, 2019
Question

"This is not a valid Portable Document File (PDF)..." random error in Photoshop

  • December 26, 2019
  • 31 replies
  • 21372 views

For the past couple of months I've been getting this error: "this is not a valid Portable Document File (PDF) document. It cannot be opened." error when I'm NOT trying to open anything.  I'd say it's happened maybe 10 times over the last couple of months and 9 of those times, it's happened when I'm waking the computer from sleep.  I can't seem to figure out any pattern to it.  It's like it's trying to open a file on it's own but it doesn't show in the recent list and I'm not seeing any action that could be doing this.

 

Any ideas?

 

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31 replies

Sahil.Chawla
Adobe Employee
Adobe Employee
December 26, 2019

Hi there,

Sorry to hear about the PDF error, could you please try resetting the preferences of Photoshop and let us know if it helps?

https://helpx.adobe.com/photoshop/using/preferences.html

 

Regards,
Sahil

 

Known Participant
April 8, 2020

Meant to answer you a LONG time ago and never did!  I've tried removing preferences and have cleared all my caches.  Even had an upgrade to photoshop in there.  Nothing seems to work.  Still happens randomly without anything specific happing to preclude it.