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Known Participant
Dec 26, 2019 8:58 PM UTC
Question

"This is not a valid Portable Document File (PDF)..." random error in Photoshop

For the past couple of months I've been getting this error: "this is not a valid Portable Document File (PDF) document. It cannot be opened." error when I'm NOT trying to open anything.  I'd say it's happened maybe 10 times over the last couple of months and 9 of those times, it's happened when I'm waking the computer from sleep.  I can't seem to figure out any pattern to it.  It's like it's trying to open a file on it's own but it doesn't show in the recent list and I'm not seeing any action that could be doing this.

 

Any ideas?

 

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61 replies

Participant
Apr 8, 2020 2:05 PM UTC

I have the same exact issue. 

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Sahil.Chawla
Adobe Employee
Adobe Employee
Dec 26, 2019 10:08 PM UTC

Hi there,

Sorry to hear about the PDF error, could you please try resetting the preferences of Photoshop and let us know if it helps?

https://helpx.adobe.com/photoshop/using/preferences.html

 

Regards,
Sahil

 

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Known Participant
Apr 8, 2020 7:29 PM UTC

Meant to answer you a LONG time ago and never did!  I've tried removing preferences and have cleared all my caches.  Even had an upgrade to photoshop in there.  Nothing seems to work.  Still happens randomly without anything specific happing to preclude it.

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