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zeetoe25
Known Participant
March 24, 2020
Answered

Thumnail for psd file does not show image inside it's just black ...

  • March 24, 2020
  • 1 reply
  • 1604 views

Hello,

Since the latest update to Photoshop 2020 (21.1.1), any photo/file I save as a PSD does not show the photo in the icon.  It only shows a solid blake rectangle.  This happens in any app.  If I open Finder the thumnail is black, if I open in ACDSee it shows as black etc.  However, when I open it in photoshop the file loads and is displayed properly.  I'm using an iMac 27 inch with macOS 10.14.6 (Mojave), a TB HDD with 600GB free.  I have 32GB Ram and my graphic card is NVIDIA GeForce GTX 660M 512 MB.  Any App that shows thumnails will show the PSD file icon as black.  All PSD files that I save before the update correctly show the photo in the icon.  I've not changed any color settings in Photoshop.  They are the same as before the update.  I'm using ProPhoto as my color space at 16 bit and that's the way I save the PSD file.

 

Any ideas and work arounds on correcting this will be greatly appreciated.  Oh, the same thing happens on my 15in Mac Book Pro since I update photoshop on it.

Thanks,

Dennis

Correct answer vickis2468

that did not work for me! any other ideas? I have a lot of work in this artboard and hate to have to start over.

vicki

 


Ok, it finally worked out. Another recent update popped up and fixed it . vicki -- Thanks, Vicki Smith *You don't have to always be right but you should always be kind...* *v*

1 reply

lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
March 24, 2020

Hi it is no a problem as you updated your Photoshop I think you must update other applications also maybe your MacOS...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Z
zeetoe25Author
Known Participant
March 24, 2020

Hi Ali,

Thanks for your reply!  I appreciate it.  All my applications are updated and I have the Mojave Os for mac.  It's not the latest OS, but Photoshop should work with it and has since the 2020 update.  However, I did discover my problem and it is with just one photo I have been working on that does this.  It just so happened that I updated photoshop at the same time this photo was being worked on.  I've opened other photos and post processed them and then saved in psd and then opened again.  They have all shown in the thumbnail.  So I've concluded that it's just this one photo that has been corrupted for some reason.  I can still open it and work on it, but after saving the thumbnail is black.

 

Thanks again!

Dennis

Z
zeetoe25Author
Known Participant
March 31, 2020

Hi Everyone,

This is an update on this problem.  I broght the photo that had the black thumbnail into Photoshop and then made a change then saved it as .tif file.  Then I opened it again in photoshop and did a Save As and changed the file extension to PSD and saved.  It Worked!!  I can now see the photo in the thumbnail.  So, It must have gotten corrupted during a previous save.  Anyway all is working fine now!

 

Dennis

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