Tool Bugs with Photoshop Update 21.1.1

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Experiencing some new and very annoying bugs since updating to this version.

Bugs don't appear on startup but always become present after a few minutes of using the program. Once there a restart is required to get rid of them... until it appears again.

1. The zoom tool can no longer zoom in or out with clicking (click-drag still works). It just stops responding.

2. The hand tool doesn't allow me to pan the image properly, it snaps back or to another part of the canvas. Very weird behavior...

Here is a link to a video showing both issues:

Bug Video

Bug

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M

Mamun24398702moxx

Participant

I also found these types of bugs while using this

Thanks, Mamun IOS Savvy

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M

mrsbilko

Participating Frequently

I have this also and get Message "Could not complete your request because of program error"I have reset prefrence and still issue. Win 10.

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S

samylonly

Participant

I experienced similar bugs, I will check what others wrote here and if nothing works reverting back to older versions usually does the trick.

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Thanks Samy Gluten Free Heroes and Tech 25

katiaw88368429

Participant

same thing for me ! I remove this version and re-install the previous one. So annoying !

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jonasd17518611Author

Known Participant

Are you able to revert back without loosing all preferences? (Workspace, Keyboard shortcuts, Actions, Patterns, etc...)

I don't want to have to set everything up again...

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JJMack

Community Expert

Backup you preferences first so you can restore them after you reinstall a prior version.

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JJMack

Bojan Živković11378569

Community Expert

Have you tried to reset preferences from Preferences > General > Reset Preferences on Quit then restart Photoshop. Save any unsaved presets and actions before prefs reset.

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