tools in PS for iPad don't work

Question

I pay monthly for PS for Ipad. Neither my clone tool nor my magic wand selector work. Both take me to an offer to buy  the ap I am already paying for. I even tried saying yes to the offer and got a nessage that I already have the ap, which i knew , but tied it anyway. My Ipad works fine, Frescoo works.  The brushes work. Any ideas?

jonabark · Accepted Answer

As it turned out, it was an issue of how I signed back up for the app after the credit card which I used for payment got compromised and needed to be replaced. I got a message from apple saying my payment failed, so I updated with new card and it registered in both apple and adobe that I owned the plan and was up to date. But I signed back in with apple instead of my email ( they give a list of ways to sign up so why wouldn’t it be optional) and so was not on full premium plan. The 2nd tech person at Adobe zoomed in on the probable cause and figured it out, had me sign in properly and it now works. I was trying to suggest it was something like that and yet had no clue exactly what, but this guy listened and no time was wasted.

Thanks for the suggestion.

jane-e · Answer

@jonabarkHave you tried resetting the App defaults?Cog (upper right) > App Settings > General > Advanced > Reset App Defaults > Quit and RelaunchJane

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