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Participant
December 25, 2023
Question

Tricked!

  • December 25, 2023
  • 6 replies
  • 327 views

I started Photoshop trial, was gonna cancel it but was 1 day to late, they have put in 2 extra programs and want me to pay 75-80 $ for Photoshop, adobe stock, and something more, I Never clicked on Adobe stock and have never used or even read about it before. can't get in touch with adobe, is this fraud? 

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6 replies

jane-e
Community Expert
Community Expert
December 26, 2023

@Philip344496356zu8 

A couple of Experts have told your to contact Adobe, which is correct, as only Adobe Customer Care can assist with billing. I don't see where they told you how.

 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

Also, there is a checkbox that is unchecked by default for Adobe Stock when you use the free trial. Be sure to cancel that separately.

 

One more thing: the Photography plan (annual) is payable at $9.99 monthly — not $25-30 monthly. That's the price for the individual app plan and it's not the one you want.

 

Jane

Participant
December 26, 2023

There is not possible to cancel a plan in the way he described since its not paid, and like you said its around 10 dollars in your country maybe but here its 25-30,  (287 swedish krones) but my bill is on 70 dollars, there is No Mail to them, i called their customers service in india with No response, thats why I created this thread,

Derek Cross
Community Expert
Community Expert
December 26, 2023

The Photography plan costs around $10 a month (it includes Photoshop and Lightroom). If you have issues with your subscription, as mentioned by Dave, contact Adobe to cancel. 

davescm
Community Expert
Community Expert
December 26, 2023

On these forums we are volunteers not Adobe employees so cannot access your account or confirm what you subscribed to. You would need to contact Adobe for that, or look in your account.

Do not respond to PMs requesting account details. Scammers are known to do that.

Dave

Participant
December 26, 2023

Thank you for you anser, yes but the thing is since I was 1 day to late with cancel the trial, so I received the bill, which was for 2 programs, and I only ordered the Photoshop for around 25-30 dollar /month, now they telling me I have to pay those 30 plus an additinal fee for another program which is 40-45 dollars, leaving me with 70 dollars bill for Photoshop and another program I don't even installed or anything.

Derek Cross
Community Expert
Community Expert
December 26, 2023

Assuming you subscribed directly via Adobe, select Manage My Account via the Photoshop Help menu, then Billing and Payment and change the subscription there.