Skip to main content
AllenY.NK
Participant
Oct 18, 2022 11:27 PM UTC
Question

Trouble installing Photoshop 24.0 and other apps from Creative Cloud on computer with Windows 10

I can't install Photoshop 24 and all the latest software from Adobe Creative Cloud desktop app pushed out today. The app says my Windows 10 version is incompatible, but my Windows 10 is version 1909 which just met the minimum requirement suggestion from Adobe. Wondering what's going on?

This topic is closed to new replies. Start a new post to keep the conversation going.

7 replies

AllenY.NKAuthor
Participant
Oct 19, 2022 5:40 PM UTC

@PECourtejoie That may explain it, maybe the CC app limites itself to 20H2. My Windows 10 Enterprise is not LTSC.

@Trevor.DennisNow I think of it, I agree a new thread would be more appropriate. I will sumbit all subsequent new replies in a new thread, thank you!

Translate
AllenY.NKAuthor
Participant
Oct 19, 2022 5:55 PM UTC

I promise this reply will be the last one in this thread... I think I found the culprit and woule like anyone who searched for the same issue can have an answer right here.

 

I just checked, all the new versions of the CC software launched on/after 2022-10-18 requires Windows 10 20H2, expcet for Photoshop. I think it is just because Adobe hasn't update the Photoshop minimum requirements page yet.

Translate
PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
Oct 20, 2022 4:00 PM UTC

It seems that the system requirements listed in the CC page are the one common to all the apps, some software are less stringent.

Translate
PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
Oct 19, 2022 12:05 PM UTC

What is strange is that even the 2022 version set the limit to a later version of Windows10: https://helpx.adobe.com/download-install/kb/operating-system-guidelines.html

Translate
    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    Oct 19, 2022 9:59 AM UTC

    It is not an LTSC version?

    Translate
    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    Oct 19, 2022 8:43 AM UTC

    Can you start a new thread please?  If you can still launch V23 go Help > System Info > Copy and paste the results to your new thread.

    Translate
    Pattie-F
    Pattie-F
    Legend
    Oct 26, 2022 5:12 PM UTC

    I split this to a new thread

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices