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Nelson Aakre
Participant
March 14, 2024
Question

Trouble loading document with PhotoShop 2024

  • March 14, 2024
  • 2 replies
  • 164 views

When I load an old photoshop document, almost always nothing appears in the main big window.  Layers show, and the histogram appears. but there is nothing in the main window.

 

I am using a MacBook Air with 8 GB memory, Intet Iris Plus Graphics, and Sonoma 14.4 OS.

Photoshop version is 2024 v 25.5.1 with a Creative Cloud subscription.

    This topic has been closed for replies.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 25, 2024

    Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 25, 2024

    Hey, @Nelson Aakre. Welcome to the Photoshop Community. I'll help you figure this out. Before troubleshooting, update Photoshop to the latest version (v25.6) via the Creative Cloud desktop app & check if the issue exists. 

     

    I'll move this to discussions for now. Try this:

    Go to Photoshop > Settings (CMD + K) > Performance > Advanced Settings > Disable 'GPU Compositing' & restart Photoshop. 

     

    Check if it helps & let us know how it goes. Thanks! 

    Sameer K

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