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mrchips109
Known Participant
December 21, 2022
Question

Trying to do a complete clean uninstall and re-install of Photoshop 2023 CC

  • December 21, 2022
  • 14 replies
  • 30901 views

Trying to uninstall Photoshop and reinstall clean. I have uninstalled through CC and checked the option to remove preferences. I have also uninstalled all plugins through CC app.After uninstall I deleted the PS 2023 Settings folder.

The re-install is clearly still grabbing the filters and legacy extensions from the uninstalled version. I am looking for a re-install as if PS had nver been installed on my system. I know I could use the CC Cleaner app, but I have way to much tied up in Lightroom to delete it as well.

Any advice appreciated.

    14 replies

    Show previous replies
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 21, 2022

    @TheDigitalDog The OP doesn't want to remove Lightroom in the process so is trying to avoid the CC Cleaner.

      TheDigitalDog
      TheDigitalDog
      Inspiring
      December 21, 2022

      You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        December 21, 2022

        Check your computer in this location for other resources:

        Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]

        Nuke this folder and other previous versions before reinstalling.

          CShubert
          Community Manager
          CShubertCommunity Manager
          Community Manager
          December 21, 2022

          Hi @mrchips109 sorry you are having issues, is this the process you tried to uninstall/install?

           

          Close Photoshop
          Restart the computer
          Use the Adobe Creative Cloud App to uninstall Photoshop
          Restart the computer
          Install Photoshop via the Creative Cloud App without launching any other programs.
          Restart the computer
          LaunchPhotoshop

          Thank you,

          Cory

            alexanderr94277582
            alexanderr94277582
            Known Participant
            November 4, 2025

            Hello Cory,

            i was able to fix on windows 11. Complete clean install, cleaned registry and reinstalled, now it's fixed

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