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Participant
April 13, 2018
Answered

Trying to use brush tool when zoomed in, but strokes are almost always registered as panning/scrolling instead? [PsCC2018;Windows10;Surfacebook]

  • April 13, 2018
  • 5 replies
  • 12792 views

recently, my photoshop has taken to randomly switching to panning whenever i try to draw using my tablet or my surfacepen. It works fine until i zoom in on my project, after which any motion [either directly onto the screen with my surfacepen or via the tablet on my wacom] moves the image/pan of the image around instead of drawing. When this happens, the tool options don't show up as the hand tool and the hand cursor doesn't appear- the outline of the brush im using just vanishes and the panning/hand tool activates like i was dragging two fingers on the touch-screen or trackpad- scrolling up/down and left/right depending on how i move my pen. it also does this when i intentionally try to use the hand tool, too- just panning left and right most of the time instead of dragging omnidirectionally like the hand tool is supposed to.

to try and tackle the problem, i've tried;

-restarting the computer [lots of times], also shutting it down and leaving it for a while.

-installing any and all updates for photoshop, windows, my tablet driver, and CC

-uninstalling my tablet driver

-uninstalling and reinstalling photoshop

-reinstalling my tablet driver [after finding that the glitch was still occurring with the surfacepen with the newly installed PS; glitch continued w/ the wacom.]

-changing the shortcut for the hand tool

-turning off gestures

i have the most recent edition of photoshop [CC 2018, PC], and my computer is a Surfacebook running windows 10. i also use a wacom intuos pro tablet [which is only a few weeks old] and is fully functional and updated.  My keyboard isn't sticking, either, which was something i saw as a cause in some forum entries for problems similar to mine [the spacebar's fine] and as far as i can tell, the touch-screen and trackpad are working fine also.

I'm studying animation at uni [specialising in 2D and concept design, so lots of drawing and PS use] and i also earn money through freelance digital art and this glitch is making it impossible to work :c if anyone has any ideas on what might be going wrong and how i can fix the problem, please let me know!

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, the recommended fix is to apply a Windows update that fixes the issue created by a previous one: Cannot paint with stylus when zoomed in on image | Windows 10

5 replies

spencera49875421
Known Participant
February 5, 2024

it is still happening 2024. This bug comes and goes sometimes

Xeanium
Participating Frequently
January 13, 2020

I have the same issue only it messes with my layers and tools when I pan over them. I have photoshop 2020 and I already downloaded all of the current drivers for the wacom tablet. 

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
May 8, 2018

Hello, the recommended fix is to apply a Windows update that fixes the issue created by a previous one: Cannot paint with stylus when zoomed in on image | Windows 10

Participating Frequently
November 25, 2021

Hey,

 

I should have all the latest updates regarding wacom(6.3.44-3)/windows(dont really know but can find out if needed)/and photoshop (2022)

 

Thank you

 

Participant
April 23, 2018

Okay, I am so very very glad I found this post that I logged in just to respond! In response to Ged's post I found that the notepad part was unnecessary though i did find the solution within his post!

All I needed to do to get it to work was:

"   3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"   "

I have a CTH - 460 Bamboo tablet by wacom. Before I also had reinstalled the driver and restarting my computer but it didn't work! After this tip, it works now! Thanks a lot!!

Edit: Just a heads up! It seems like pen pressure does not work without this setting "Windows Ink" selected! so this is quick fix but its best to follow Ged's full solution

Participant
April 24, 2018

I've tried to use both methods and neither have worked. Unclicking the "Windows Ink" box does get the glitching to stop but turns off the pressure sensitivity and the second method doesn't seem to be doing anything. Maybe I'm doing something wrong. Should I close out the Windows PowerShell window before rebooting or just reboot after I hit enter?

JJMack
Community Expert
Community Expert
April 25, 2018

Did you revert Windows to the onld Windows Ink behavior wih the registry update. If you did remover the PSUserConfif.txt from your Photoshop prefetces if tou added it.

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

JJMack
JJMack
Community Expert
Community Expert
April 13, 2018

Do you try searching? This has been ansered many times search on  KB4089848 to get the answer quickly.

JJMack
Participant
April 13, 2018

Just searched the problem and this thread was the first thing that came up, with the best answer basically being "hey you should search it." How irritating.

April 13, 2018

Hi

There's two solutions to this, choose either one

1. Use notepad to create a text file and type in :

# Use WinTab

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location

C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

Or

1 Select everything inside the quotes here (don't include the quotes): “reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f”

2 Copy it with Ctrl + C on the keyboard.

3 Type Windows Key + X (together), a menu will appear

4 Then type "A" on the keyboard. That will give you an elevated administrator PowerShell command prompt.

5 Paste the command you copied into that window with Ctrl + V

6 Hit "Enter" on the keyboard

7 Reboot

For the first one you may need to enable hidden items in file explorer