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I
Ingram34660896ss60
Participant
August 28, 2024
Question

unable to access content credentials

  • August 28, 2024
  • 1 reply
  • 405 views

I am unable to access, or even see Content Credentials. I've tried to access it via Photoshop 25.11.0, as well as the Photoshop (Beta) 25.12.0.

I'm working on a 2021 MacBook Pro.

It does not appear in the Window menu, or in preferences. I've read that it can be enabled via a checkbox in Settings > Technology Preview. That checkbox is not present in either of the versions of Photoshop I'm using.

Curious for thoughts, thank you.

This topic has been closed for replies.

1 reply

I
Ingram34660896ss60Author
Participant
August 28, 2024

I forgot to mention, I'm running OS Ventura 13.6.3.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 28, 2024

Hey, @Ingram34660896ss60. Welcome to the Photoshop Community. I reviewed the account you used to log in, and I found an active enterprise subscription.

 

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted.

Also, Content Credentials are part of a specific category for optional policies that your Enterprise subscription admin must manually enable.

It might require creating an enterprise support ticket. For now, please consider contacting the enterprise admin.

 

We hope this helps. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

I
Ingram34660896ss60Author
Participant
August 30, 2024

Hello @Sameer K .. thank you very much! This is an IT managed machine - I realize now I should have mentioned that in my original post. I will speak with my IT department about this and see if they can help me resolve the issue.

Thanks again!

Ingram

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