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Participant
March 8, 2021
Answered

Unable to continue because an hardware or system error

  • March 8, 2021
  • 12 replies
  • 14418 views

Dear gents

I am usig my old and very expensive Photoshop 6.0 on a W10 Pro environment. From yesterday, when starting the Photoshop I got the mensage:

"Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable"

As far as I know, any Windows update had been installed on the last week, so is not result of an update of the system

It is possible to get suport or instructions from Adobe offices?

 

 

Correct answer Peru Bob
quote

.

So, what can I try?


By @Manuel5C1D

Photoshop Elements:

https://www.adobe.com/products/photoshop-elements.html

 

12 replies

Participant
August 15, 2025

 tem que alterar o modo de cor para reduzido e colocar cor 8 bits 

Participant
November 22, 2024

I did this: In compatibility with the system set - Windows 98/ Windows Me + basic color modes - 16-bit color. Everything works.

Participant
November 22, 2024

I did this: In compatibility with the system set - Windows 98/ Windows Me + basic color modes - 16-bit color. Everything works!

Participating Frequently
April 1, 2023

Hello,

I'd like to learn if your Photoshop 6 is working now.
My friend LongJohnSilver told me he reinstall his Photoshop 6 and it's working now.

Good luck.

Participating Frequently
April 1, 2023

He now keeps his computer running all the time because he is afraid Photoshop may quit once again.
That is another problem! ~"~

Participating Frequently
March 29, 2023

Hello,
I have the same question for my Photoshop 6.
It was alright until I update the windows system and restart the computer as per Windows request.
And the message "hardware error or system error" appeared and I have tried a dozen times to reinstall the program and even delete my anti-virus pc-cillion system, but all in vain.
I guess Microsoft made a deal with Adobe to stop the poor old Photoshop version buyers to run their Photoshop 6 on the Windows system.
This result will force many like us to install the latest version of Photoshop.
It feels bad for me.
Is there any program that can do a job close to Photoshop?
I am not considering not supporting Photoshop anymore.
Regards,
eric

Legend
March 29, 2023

You supported Photoshop when you paid for version 6, over 20 years ago. 

OF COURSE Adobe will be delighted any time old versions stop working, because at last some people will spend some money.

Participant
December 23, 2022

Run photoshop on windows 98/ME. This solves the issue. Right click on PS icon then go to properties/compatibility/change settings for all users/run programs on compatible mode/windows 98/ME/apply/OK/reboot. And that's it! cheers and Go Vegan for the animals and the planet.

Participant
December 23, 2022

The solution is simple. Right click on the photoshop icon and choose properties, select the compatibility box then at the botom click on Change Settings for All Users, select the box run this program in compatibility mode then select windows 98/windows ME then click apply and then OK and reboot your computer. That's it! This should fix it!    

Participant
December 5, 2023

This works for me... Thanks for help!

Participant
October 23, 2022

Loving the patronising answers here.

 

I have the same problem. It's been running on Windows 10 happily for years. Now, I install - it runs and works fine. I close it. I reopen it, and get the error message saying there's a problem. I uninstall. I reinstall. It works, ONCE....then I close and get the same error message. Rinse and repeat. 

 

Stick your subscriptions too incidentally.

Participant
October 2, 2021

It was working on W10, now it is not.

I have to wonder how much Adobe paid to Windows so that a windows update results in killing the application.

Corperate corruption at its finest. The solution of "but new application" only supports the corperation, not the customer.

MAYBE would be accetable if Adobe offered a trade in discount.

Now it is "buy new app" and hope they don't kill the app in a year or two.

Legend
October 2, 2021

Adobe offered a trade in discount for the next two versions. They expected their customers to upgrade in that Window.

 

No, you can't buy a new app. You can only subscribe. Since you get upgrades with the subscription, you don't have to worry about back luck or conspiracy killing your app.

Participant
April 8, 2021

Dear gent's

 

It seems that Microsoft is providing the businiess to Adobe and Adobe feels good with that. The update of the W10 made the crash of more than one Adobe software pack. And the answer from Adobe is just "buy a new pack of software". Solving the erros and the bugs is not the focus of the company. Client support is not the Adobe business, does not give return.

 

davescm
Community Expert
Community Expert
April 8, 2021

Client support for a purchase made 18 years ago, for which you chose not to purchase or subscribe to any of the 16 major updates since, and which  has worked until you chose to change the environment in which it runs??? 

 

If you choose to freeze applications in time then the only way to guarantee you have no issues is to also freeze the hardware, i.e PC and cameras, and OS environment.

 

Dave

War Unicorn
Community Expert
Community Expert
April 8, 2021

This. I see users who have the very first version of Reason running on a Windows 98 system (complete with hardware for that time). Talk about hardcore.  🙂