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H
Hebs
Participant
June 23, 2023
Answered

Unable to create or open files after moving Photoshop window onto Wacom One monitor and closing appl

  • June 23, 2023
  • 3 replies
  • 306 views

Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e x64

Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3086

GPUName: NVIDIA GeForce RTX 2070 SUPER

 

Moving any Photoshop window onto Wacom One monitor and then closing the program results in a new Adobe Photoshop 2023 Prefs.psp file which records that monitor change.  Upon opening Photoshop after this the main window correctly appears on the new monitor but I am unable to create a new file or open any existing file.  If I delete just the Adobe Photoshop 2023 Prefs.psp file the main window resets to the default monitor and the program works correctly until I move any part of Photoshop onto the Wacom One and then close Photoshop again.

 

Changing to a fresh administrator user did not help.

Rolling back version did not help.

Uninstall->Reinstall did not help.

All drivers and programs up to date.

 

Is there a way to configure the saving of Adobe Photoshop 2023 Prefs.psp to not include monitor activity/settings?

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    Correct answer Hebs

    Here is what finally fixed this issue for me (I am not sure exactly which step solved the problem at this time, and I don't want to experiment further until it occurs again):

    Various steps were taken between my original post and this one but none of them helped (disabling and enabling various display drivers using the Microsoft Device Manger; several Photoshop, Windows, and Wacom product updates; a few miscellaneous system settings) and then after the Photoshop version 25 update I tried once again to seek help from Adobe and the following chat responses solved the issue for now (I'm not sure what I had tried in the Technology previews section previously but I know that I had tried at least one of them and it had not solved the issue):

     

    open Photoshop > Click on Edit > Preferences > Performance > Uncheck Use GPU  (this had previously not solved the issue)

    in Photoshop > Click on Edit > Preferences > Technology previews >

    1. Check the box Deactivate native canvas
    2. Check the box Use GPU older than 2016 (despite the fact that my GPU is from 2019) 

    3 replies

    N
    Nick04
    Participant
    January 15, 2024

    Nevermind! I just realized my Cintiq was plugged into my motherboard and not my GPU, this is embarassing haha

    N
    Nick04
    Participant
    January 15, 2024

    Hi! Im currently having the exact same issue. Photoshop works fine on my main monitor but on my cintiq the problem is exactly as you described. I went through your steps, isolating each attempt to see which did the trick.

     

    Disabling the GPU allowed me to open/create files but there was terrible lag (as expected when using PS without a GPU). I was wondering if you have discovered anything else about this issue; It's clear that it is related to the GPU in some way, but which settings or drivers it might be is where I'm lost.

    H
    HebsAuthorCorrect answer
    Participant
    September 17, 2023

    Here is what finally fixed this issue for me (I am not sure exactly which step solved the problem at this time, and I don't want to experiment further until it occurs again):

    Various steps were taken between my original post and this one but none of them helped (disabling and enabling various display drivers using the Microsoft Device Manger; several Photoshop, Windows, and Wacom product updates; a few miscellaneous system settings) and then after the Photoshop version 25 update I tried once again to seek help from Adobe and the following chat responses solved the issue for now (I'm not sure what I had tried in the Technology previews section previously but I know that I had tried at least one of them and it had not solved the issue):

     

    open Photoshop > Click on Edit > Preferences > Performance > Uncheck Use GPU  (this had previously not solved the issue)

    in Photoshop > Click on Edit > Preferences > Technology previews >

    1. Check the box Deactivate native canvas
    2. Check the box Use GPU older than 2016 (despite the fact that my GPU is from 2019) 
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