Unable to create second scratch disk - PS will not open

Forum|Forum|8 months ago
August 11, 2025
2 replies
627 views

Hi community,

I use a Mac - MacOS Ventura, have CC using PS but now I always get the message 'scratch disk is full', and there's only one disk on the display. PS will not open, then how can I add another volume like a external hard drive of 1Tb?? Using de 'command' button whilst opening PS doesn't work either. It used to work, until the update. Doen anyone has another way to get it working?

Thanks in advance.

Carine.

macOS

Srishti_Bali

Legend

Hi @wobke362

I would like to know if the steps above helped resolve the issue, or do you still need assistance? If you found something that worked, it would be great if you could share it, as it may also help others facing the same problem. I look forward to your response.

Regards,

Srishti

CShubert

Community Manager

Hi @wobke362 could you share your computer info, ie Make/Model, how much RAM/HD, etc?

If you go to your HD and get file info, how much space do you show as available? Any screenshots or other visuals could help us see what might be a solution.

Thanks,

Cory - Photoshop Product Manager

wobke362Author

Known Participant

I don't understand why I have 70Gb system data??? I can't get into that system.

CShubert

Community Manager

Thanks for that info. Have you trashed your preferences and tried to make sure you don't have a corrupt one causing this? Here is the process. Be sure to make a backup if you have any custome settings:

Reset Photoshop preferences
https://helpx.adobe.com/photoshop/using/preferences.html

Thanks,

Cory - Photoshop Product Manager

Reset Photoshop preferenceshttps://helpx.adobe.com/photoshop/using/preferences.html

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Reset Photoshop preferences
https://helpx.adobe.com/photoshop/using/preferences.html